Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. Maintains the cleanliness and neatness of the front desk area. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. Do make your comment in the box below. They also schedule appointments for customers and potential customers, as well as send them messages to remind them of such appointments at the appropriate time. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. The hotel receptionist job is often referred to as a front desk agent. Accommodates special requests whenever possible. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Is aware of daily activities and meetings taking place in the hotel. Obtain proper identification for tax-exempt guests and attach the form to registration card. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. 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Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. What does a Front Desk Agent do? 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Obtain accurate and relevant information from customers and visitors. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. But opting out of some of these cookies may have an effect on your browsing experience. Experience: Previous hotel-related experience desired. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. 74 Front Desk Agent jobs and careers on Caterer. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. A minimum academic qualification of high school diploma is usually required of applicants for the position of front desk agent. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Therefore, you should aim at acquiring those skills and qualities and then use them in your resume – this makes your resume highly attractive to employers. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. Must speak, read. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. One thing that some front desk agents probably don't think about, especially if the hotel has a concierge, is the necessity of learning the area really well. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Represents the hotel to the guest throughout all stages of the guest's stay. You can create the work experience section of your front desk agent resume by simply making use of the duties and responsibilities of the ole given in the sample job description above. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. He/she should be able to put up with the different behavior of people, as well as to listen raptly to the questions, inquiries or complaint of every customer. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. A front desk agent answers phones, responds to emails, performs basic clerical duties, books reservations, handles customer inquiries, and solves any problems that may arise, ultimately helping to foster a positive image of a company. They also have to store any luggage as needed by guests. 12,299 open jobs for Front desk agent. Front Desk Agents provide warm reception to guests and customers. Verifies the guest's method of payment and follows established credit-checking procedures. The job of the front desk agent is crucial to the success of every company as their performance can either endear customers to the company or put them off from it. We also use third-party cookies that help us analyze and understand how you use this website. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. See you around and happy Hoteliering. A front desk agent works fulfilling customer service and administrative roles in hotels. They essentially check guests in and out, make room reservations and … If an organization’s employees relate well with customers, there is tendency that they will adjudge such a company or organization as a good one. Receive letters, packages etc. Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Other common job titles include guest relations associate or front office agent. Get the right Front desk agent job with company ratings & salaries. The Perfect Hotel Front Desk Agent Job Description. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager. Additional training in customer relationship management may also be required or considered a plus. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Job Assessment Tests: How to Top Your Competition. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. received for them. Advise guest of any messages, mail, faxes, etc. © Setupmyhotel 2021 - All rights reserved. Front Desk Agent Job Description Template. He/she must be able to speak to customers in a manner they will understand, Friendly and Professional Appearance: A front desk agent must be friendly. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Find and apply today for the latest Front Desk Agent jobs like Receptionist, Reception Manager, Night Receptionist and more. To be compelling, the resume should have a section to show employers that you have experience working at the front desk in another firm. Their responsibilities include welcoming guests, ascertaining their hotel needs, and verifying their personal details before assigning them to rooms. Front Office Agent Resume Examples & Samples Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction Obtains assigned bank and ensures accuracy of contracted monies Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards They are expected to answer any question asked by a customer to the best of their knowledge. Understands room status and room status tracking. Possesses a working knowledge of the reservations department. Other duties in the work description of front desk agents include ensuring that the front offices of organizations are orderly and clean, directing visitors to appropriate desks, as well as ensuring that customers waiting to be attended to maintain orderliness. This category only includes cookies that ensures basic functionalities and security features of the website. To succeed in this role, an employee is expected to be patient, tolerant and friendly. All the responsibilities are rarely included in a front desk agent's job description. Ascertains their purchasing needs. Answer questions and address complaints. Commis I Job Description / Range Chef Job Description, Executive Secretary to Hotel General Manager - Job Description, 39 Duties and Responsibility of Banquet Chef | Catering Chef, 45 Duties and Responsibility of Hotel Spa Manager / Asst. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. Also known as a front desk receptionist. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. This website uses cookies to improve your experience while you navigate through the website. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. You also have the option to opt-out of these cookies. File room keys ( only for manual room key hotels). Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Issue parking passes/validate valet parking tickets. Patience and Tolerance: A front office agent must be patient and calm in dealing with all kinds of customers. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Inform guest of the room safe and mini-bar key and room key procedures. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. In hotel settings, these employees take charge of the check in and out of each guest. Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. Reads and initials the pass-on log and bulletin board daily. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. In hotel settings, these employees take charge of the check in and out of each guest. Front Office Manager (AFOM) - Job Description Hits: 84093 Bell Desk - Bell Captain Job Description Hits: 51212 Bell Desk - Porter / Bell Boy Job Description Hits: 135218 Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. How did you find our front desk agent job description? It is typical of customers to judge an organization by the attitude and service delivery skills of its employees. Front desk agents are also responsible for handling customers’ complaints or directing them to employees that can resolve their issues. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Hotel Front Desk Agent Job Description. There will always be extenuating circumstances arising, and they will have to meet challenges. Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. How to write a Front Desk Agent job description. Must be able to speak and understand the primary language used by the guests who visits the hotel. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. 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