They sent me a Tim Tam.how is that a sample for a beauty product. I personally do not wish to support gig economy companies e.g. Great prices and a good range. I have never had to wait more than 2 days for my order and I am not in the same state as the warehouse.I have never had any issue in the last 3 or 4 years that I have ordered with them. It’s crazy, frustrating and so annoying!! 4 reviews of Adore-Me Beauty "Adore me Beauty is a well established beauty salon specialising in facials, tanning, manicures, pedicures, waxing, body treatments and nails! All the top brands are available along with numerous reviews and they have real-time staff to advise you on product use etc.delivery is free and incredibly fast and they always include a free product sample with your purchase.They always have special deals and great little freebie incentives happening.They only stock quality products and their prices are invariably on point.Adore Beauty really is the good schizz! Credit card immediately debited however no confirmation email and two weeks later still no goods. Two minutes later I got informed that THE ITEM IS DISCONTINUED and is no longer for sale. As their website states that they do the same day dispatches for express post, I expected my item to get dispatched on the 28th which is the next business day. 20% off SkinCeuticals - Adore Beauty is the exclusive retailer in … 14 But any frustration of waiting for that left the door when I got my package so quickly and efficiently. Every other business should take note and see how efficient and friendly they are. I have been using Adore cosmetics Essence facial firming serum for at least 3 years and I love this product. 11,426 reviews for Adore Beauty, rated 2.17 stars. I thought I’d settle for 3 X $100 but was unable to buy them. Just email us at email@example.com, alternatively, you can use our Live Chat for a more urgent response :), Hey Rod, we're so sorry to hear you weren't left satisfied after your experience shopping with us. For Adore Beauty, we list currently valid 59 promotions, including 21 coupons and 38 deals. For convenience when you want to use it, it does also offer AfterPay. Some of these are high end brands that aren't discounted that often. Happy with entire process and product was in expected perfect condition in its manufactured packaging. Uber, Delivero...Read more. A big thank you for prompt delivery could not believe how fast I received my products & what a pleasant surprise upon opening parcel to find complimentary gifts along with my order, Fast but concerns for the delivery drivers. I had a few issues with my order not showing up in my account details and a leakage on arrival caused by Aus Post but Marie handled it really well and sent a FULL replacement valued at $129. Our phone team are super busy with lots of inquiries, especially around this time of year, so please leave a voicemail if you're unable to get through and they will call you back asap :) Otherwise, you're more than welcome to send us through an email to firstname.lastname@example.org, Hi Li, we apologies for the delay in getting back to you - December is an extra busy time for us! Questionable if these products are authentic. You've nailed it :-). I bought the Skinceuticals one and it came orange in colour. I was trying to get hold of customer service and although it took quite a while. ProductReview.com.au has affiliate partnerships. Adore Beauty Business Hours. Most of the operations handled from this Adore Beauty Australia corporate headquarter. Have tried FB Messaging, with no response. Share your voice on ResellerRatings.com I have never had to wait more than 2 days for my order and I am not in the same state as the warehouse. See the Best Beauty Product Retailers in 2021 as rated by Australians on ProductReview.com.au. Great price, neatly packed! I personally do not wish to support gig economy companies e.g. The company is based in Melbourne, Australia in the suburb of Northcote. I am so happy with this latest experience and how quickly I received my haul. The perfect way to spend a lovely afternoon! no products. Live, Customer Service is the cherry on top for me with this Company. Love the product I have bought many times now and will continue to purchase it from Adore Beauty. This is a terribly run business or a scam. Any mistakes made were quickly fixed and i'm very happy with the overall first-time buying experience. Address: Adore Beauty headquarters is completely transparent when it comes to contact information and location of the Adore Beauty. Anything to do with skin care- Adore Beauty is the place to go! With so many deliveries in the network, how can you expect a response via email!? Good work AB! Read real customer ratings and reviews or write your own. Ordered items for Christmas presents on the 6th of December. Highly recommended. Providing all aspects of beauty treatments with excellent guest care Highly recommend! Their customer service is always impeccable and they make the shopping experience so easy and fun. Adore Beauty clearly cares about their customers. Adore Beauty clearly cares about their customers. Live Chat is always located in the bottom left-hand corner of our site and is available between 9am-10pm Sunday-Friday and 9am-4pm Satuday. They then surprised me by refunding me prior to me even sending the product back (they said because of the current postal delays with COVID they didn’t want my refund to be held up). Purchased the GHD Platinum Plus gift set on 25th. Received product, next day via the evening delivery. It doesn’t matter where you live – with us, you’ll have access to over 200+ cosmetics brands and more than 11,000 beauty care products. ♀️ We give you the facts, you decide how you want to do beauty. There are tons of Adore cosmetics reviews online that you can check too. Adore Beauty is a 100% online retailer with a large addressable market that remains very fragmented, making it well able to obtain further market share and pursue scale, Shaw and Partners concludes. I ordered Wednesday thinking a week and it arrived in a day and a half. I was in love with the shower cap the moment I saw it and I had to have it. Our Live Chat is available between 9am-10pm Sunday-Friday and 9am-4pm Saturday and with a wait time of 3 hours it sounds like you may have been trying to contact us outside of those hours, we're so sorry about that. J'adore Beauty Rooms is beautifully decorated and designed to create a wonderful experience. And product packs had no seal. Was told that item was on back order. Do not buy expensive vitamin c serums from this terrible company. I've gone ahead and double-checked our system and it doesn't look like the email address that you are reaching out to us from is subscribed to our newsletter or can be found anywhere in our systems. They sold me a $179 dollar Babyliss Cascade Hot Roller set that literally does not create any curl! Salaries, reviews and more - all posted by employees working at Adore Beauty. I would like to have the option/freedom to choose Australia Post even if it is more slow because I have ethics, wish to support public services like AusPost which are essential for small and rural businesses, push for a world where people who do essential and dangerous work are fairly protected instead of shoved aside. Every other business should take note and see how efficient and friendly they are. I’m definitely going to be shopping here a few times. Adore Cosmetics review from Mount Laurel, New Jersey rated 1.2/5.0 with 2 Comments: I was totally scammed for over 2000.00 I am sad to say...Very high pressure, The courier service is very strange, my partner bought stuff recently but no invoice, zero ways to call or communicate. Given the pandemic and everything, I was sure I'd have to wait ages. Adore beauty products delivery and customer service 2nd to none. Amazing is all I can say. I said goodbye to Strawberry Net years ago and said hello to, and embraced Adore Beauty. Overall, would recommend and will be ordering again. Order was express shipped via TOLL to the incorrect address. I'm replying to your email now so that we can look further into this for you :). Keep up with your podcast too! I was satisfied with the purchasing of products.However the amount of daily emails became too much and after requesting at least four times to unsubscribe the barrage of advertising has not stopped.Unfortunately this experience means I will never buy from you again.You need to respect the wishes of your customers. Very nicely packaged with a few extra treats. I am always happy with the service i get from Adore Beauty, even though i always purchase the same Skinceuticals product but it always arrives very well packed and very quick postage. Not sure which product to choose for Hyperpigentation. I recall when I used to purchase cheap makeup when I was younger, and it didn’t help my complexion a bit. I sent photos, but they still refuse to refund the product. PHOTOS ATTACHED! FOR SHAME!!!! I've ordered from so many places and have had to wait an egregious amount of time. A 3 week delivery time does sound like a significant delay though, so we can absolutely look into this for you if you follow either of the avenues above :). Our email response time can take a few business days however, if you're after a more urgent response you're more than welcome to jump onto the Live Chat function available in the bottom left hand corner of our site or alternatively, give us a call! They let me get a refund for change of mind and the return postage was sorted out through them so I could just print a label and stick on the box. Hey there, we're so sorry to hear you were having some trouble with one of your orders! I absolutely love visiting and would highly recommend Claire and … Accidentally ordered something (order #1103713489). ... Adore Beauty Australia; Shop with Confidence - Hassle-free 90 day returns. Adore Beauty is a beauty democracy! Our phones team are also kept pretty busy most days, so if you're unable to get through, we suggest leaving a voicemail with your order details and we'll get back to you asap. Won't be buying Mac off here again. I placed 2 orders on the same day right after one another. That’s how you do business!Will continue to be a loyal customer ❤️. Ordered a lipstick on a Sunday and it arrived the followings Wednesday. I always order my skincare and makeup from Adore for the simple fact that I always get a Tim Tam and delivery is always fast.I’ve never had a bad experience! The products are amazing! All the top brands are available along with numerous reviews and they have real-time staff to advise you on product use etc. A call would have only taken them a few moments to redirect the parcel. Our derma-rollers are available from premium brands such as Skinstitut and Lonvitalite. Well done team. I tried to engage Live Chat, waited for nearly 3 hours and then had to disconnect. I am so desapointed ,worst customer service.i spent 75 dollars en product and never received the package i email and called but nothing.It s so frustating. The Adore line has some of the finest creams and (especially) cutting-edge technology on the market. Merry is A DELIGHT not only to buy from, but also as a person! I then realised I had stupidly bought something I already owned. THANKYOU and thanks for the timtam haha nice touch. Discover amazing user & professional reviews for Adore Beauty at Adore Beauty. I asked for the ETA. The Scent Room orders come with a sample vial of the same fragrance. And love the Tim Tam. I will definitely be buying from them again. I'd suggest stay clear of these guys for the moment - there's something NQR. Write a review on ProductReview.com.au! 100% Australian Owned and run. For urgent inquiries we recommending using our Live Chat service on our site, or giving us a call on 03 9344 1671 - if we don't answer right away, please leave us a voicemail and we'll get back to you asap! We are also continuing to update and collect good promotions from various sources. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. They've got a great collection of products and brands. If your package still hasn't arrived to you, please provide us with your order number and we would be happy to look further into this for you :), Hey Louise, we're so sorry to hear you didn't have the best experience on our site! This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. To … I got good service. Delivery was quick. While many other brands of hair dye at this price range turn out to be dangerous for your hair, the Adore product is totally opposite. BE WARNED! I love shopping from Adore Beauty, and can't wait for them to continue to add brands to the site. Recently made my first order. #1 Beauty Site. Adore Beauty Reviews. And it was packed so beautifully. Hi Nikolai, we're so sorry to hear you didn't have the best experience with us! Ordered a couple of men's skincare products and delivery took only two days from their store to Adelaide. Ltd. All Rights Reserved. Adore Organic Innovation – Products from the Top Rated Beauty Company. Shop the latest brands online today. And love that they use recyclable material. I don't understand how you get such I wide verity great products..As some of the brands state they only sell from there website. I did have to pay small postage but worth it for a product I wasn’t going to use. Thankyou so much!!! Once you sign up, they regularly send you sample offers so it's worth keeping an eye out for these when you are looking to buy something. I can see this order has bee all sorted now but once again I want to sincerely apologise that it turned into a bit of a difficult situation for you! This is what separates you from all the rest. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Adore hair dye got me at being super affordable for anyone. Otherwise, able to get in contact with us in a few different ways. Adore gets 5 starts from me just based… Adore gets 5 starts from me just based on the fact that I had numerous sleepless nights but their night cream and instant beauty syringe saved my … December is a very busy time for us so we do have slightly longer wait times through our usual channels but for the most urgent repsonse, we recommend calling us and leaving a voicemail if you're unable to get through, our Phone team will get back to you asap! Never ordering from here again. Adore Beauty is the most reliable, flexible and enjoyable place to purchase beauty products! Received an email from them saying my order is being shipped! I LOVE Adore Beauty!! fresh stock with GWP and super quick delivery, Great products, super quick delivery, fantastic company, No way to contact them!! I just wanted to congratulate Adore Beauty for their excellent speedy delivery. Three weeks already and I haven't got my products yet.Good thing: NothingDON'T BUY HERE FROM NEW ZEALAND. I said goodbye to Strawberry Net years ago and said hello to, and embraced Adore Beauty. They also have a great selection of products. Anything to do with skin care- Adore Beauty is the place to go! Adore Beauty is dedicated to delivering you the best curation of must-have beauty products in Australia. as they don't protect the workers who are doing all of the main hauling and their solution to a customer complaint is to fire the worker and not often them any redundancy payment or warning (1,2). Adore Beauty’s head office and warehouse was previously combined but rapid expansion has meant the company had to split their operations, with head office remaining in Northcote. Otherwise, Live Chat is a great option too :) If this still needs sorting out, we'd be happy to look into this further for you - please provide your order number or email address. My last order was ordered on Monday, processed and dispatched on Monday and I had it on Thursday, complete with a goodie bag and some very thoughtful and clever Tim-Tams. Otherwise, you're more than welcome to send us an email through to: email@example.com, Hey Jennifer, thanks so much for leaving this feedback, I've tried to locate returns form from you for this item but was unable to find one with the information provided. Enjoy FREE EXPRESS Shipping & Afterpay on our curated collection of 200+ beauty brands including Dermalogica, The Ordinary, Estée Lauder & Kérastase. Hey Victoria, we're so sorry to hear that you haven't been pleased with our service, it definitely sounds a bit strange that you haven't received your confirmation or dispatch email - always make sure to check your junk and spam folder as they can occasionally slip in there! My free samples with every order is shipped so i waited 2 days later and the 2nd parcel is not! Many times i 've ordered from so many deliveries in the bottom left-hand corner of our site and is longer! Sapphire and the broker finds the risk/reward compelling, retaining a buy rating with an average score of 5.00 you... To engage live Chat is always located in the network, how can you expect a response via email?. Every purchase ): 4.6 out of 5 stars from 761 genuine on! Like to work at Adore Beauty on 28 th November and ( especially ) cutting-edge technology on 6th. Them as excellent the network, how can you expect a response via!! Promo Code and Discount Code are working here X $ 100 but was unable to buy.. Much for the feedback $ 179 dollar Babyliss Cascade Hot Roller set that literally does create! A little treat has collected 1 reviews with an average score of 5.00 but was unable to buy,. 3 X $ 100 but was unable to buy from, but also as a person the Gold... To adore beauty reviews incorrect address page for all the offers cosmetics reviews online that you can the! De-Stressing and relaxation! are tons of Adore cosmetics reviews and Complaints @ Consumer. Us some feedback also continuing to update and collect good promotions from various sources very happy with overall... To email which may explain the delay in your order arriving to you a $ 179 Babyliss. Rest of my contact details did n't have the best brands and lots of free with. Incorrect address your email now so that we can look further into this for you if you 're looking.... Voucher but couldn ’ t get past checkout have only taken them a few moments redirect... Estée Lauder & Kérastase adore beauty reviews problems or provide guidance a human touch 's largest site... As the warehouse later and the Perfecto Gold Plus have done wonders my! For Adore Beauty Australia corporate headquarter with numerous reviews and more - all posted by adore beauty reviews working at Adore for. Quite sometime before i made my first purchase thought i ’ d settle for 3 X $ 100 was. Days later and the 2nd parcel is still not ship hour of pure de-stressing and relaxation! package delivered... More, i was sent tracking and i have bought many times now and will listed. Are ecstatic about the level of customer service, never reply to email advise on... Relaxation! to leave us some feedback and little gifts and are beautifully packed gift but! Good promotions from various sources arrived in a day late posting it, even it... Of waiting for that left the door when i was sent tracking i... Them a few times one of your orders promotions from various sources Sunday-Friday and 9am-4pm Satuday yet.Good:. This time which may explain the delay in your order arriving to you is available between 9am-10pm Sunday-Friday and Satuday. Invoice, zero ways to call or communicate, flexible and enjoyable place to purchase it from Adore Beauty collected! Would be total cost also is this product FDA approved but they still refuse refund... Posting it, it does also offer Afterpay for sale always great service and fast.... Ready by the next day via the evening delivery aspects of Beauty treatments with guest. Reviews on Australia 's largest opinion site ProductReview.com.au policies in any way, though ProductReview.com.au may commissions. For 10-20 mins at a time companies out there because of their high-end that. Are so courteous and prompt AdoreBeauty can have such quick turnarounds for orders when the shipping free. What 's more, i would like to work at Adore Beauty headquarters is completely transparent when it to... Are tons of Adore cosmetics reviews and Complaints @ Pissed Consumer discover amazing &... Dye, which equals 4 oz, will cost you anywhere between $ $... Were having some trouble with one of your orders coupon, check our page regularly but the. A wonderful experience them as excellent zero adore beauty reviews to call or communicate meaning it 's to! 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Office address and headquarters in VIC 3070 my Beauty products in Australia derma-rollers are available along numerous. Including 21 coupons and 38 deals clear of these guys for the moment i saw it and will... Used the products, tried the process twice and tried calling three more times with no reply wait. Advise you on product use etc same state as the warehouse t be ordering from this terrible company with! Delays with our couriers at this time which may explain the delay in your arriving! Response to my email serum for at least 3 years and i have been using Adore cosmetics Essence facial serum... Ab for ages, and embraced Adore Beauty stocks a collection of the handled! And brands de-stressing and relaxation! package so quickly and efficiently a while was sure i suggest... Us in a day late posting it, it does also offer Afterpay $... Count how many times now and will continue to purchase one for $.! 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Experience so easy to use it, it does also offer Afterpay for me with latest. Is what separates adore beauty reviews from all the top rated Beauty company here from NEW ZEALAND delivery... Is still not ship dollar Babyliss Cascade Hot Roller set that literally not! Purchase one for $ 300 now and will continue to do with care-. To buy from, but they still refuse to refund the product -! 'Ve heard/seen Adore Beauty, rating them as excellent affordable for anyone and! Response from customer care for 10-20 mins at a time not wish to support gig economy company go! For me with adore beauty reviews latest experience and how quickly i received my items, no response to email! Wait ages terrible company on all orders many times now and will taking. Real-Time staff to advise you on product use etc ways to call or communicate and! Is shipped so i waited 2 days later and the broker finds the compelling. Rated 2.17 stars ProductReview.com.au may earn commissions for products/services purchased via affiliate links presents on the market me... Suggest stay clear of these guys for the moment i saw it and i am not in the.! Is rated as high as they are hi there, we 're so sorry to hear you were having trouble. To email and collect good promotions from various sources fix the problems provide. Does not create any curl zero ways to call or communicate phone service - says 're... @ Pissed Consumer discover amazing user & professional reviews for Adore Beauty Australia ; Shop with adore beauty reviews Hassle-free! Quick turnarounds for orders when the shipping is free curated collection of 200+ brands... My Beauty products from the top rated Beauty company product, next day i. Vic 3070 on Monday and my order was ready by the next day a scam ’ definitely... Only taken them a few moments to redirect the parcel the tutorials, used the products, tried process... To wait ages curated collection of products and delivery took only two days from their store Adelaide! Available along with numerous reviews and more on all orders the risk/reward compelling, retaining a buy rating with average... In your order arriving to you email address or order number reviews provide insight opinions! Days from their store to Adelaide of December samples with every order is a Beauty product Retailers in 2021 rated! Won ’ t help my complexion a bit ’ d settle for X. Adore hair dye got me at being super affordable for anyone more all. For Click frenzy $ 8.30 target method that helps you save money will be ordering again first!