They can only direct you to call the support numbers. Trying to call them so I can speak to someone about excessive charge for tv box. Telstra recently changed and updated it's IVR service that you hear when you call these numbers, allowing you to speak to someone ASAP. There are a hundred ways that all lead to a call Center ,even chanting is with the call Center.. Plans & devices. I have made multiple attempts through your website to resolve this matter and although you respond with a ‘we’ve got your message and our team will get back to you shortly’ - no one has made contact with me? I would try their online team (chat with consultant), I have had good experience with them. Telstra pre-paid sim kit is not even worth 1 star; bought one to use in Kangaroo Island during my holiday, registered on line, receivedan email saying it could take up to 4 hours to work, 2 days later, it was still not working, talk to Telstra with messages, they did reply for a few messages, then ignored the issue. Homegrown multi ARIA award winning, singer-songwriter Amy Shark is off on a massive headline tour of Australia. You can authorise a person or an organisation to be your correspondence or payment nominee. this shouldn't be so hard. Get tickets to Amy Shark: Cry Forever tour. This thread is locked. TV Network. up to $40k Agent's Commission to Sell a Typical Sydney Property, The second hand market is so busy these days, Lycamobile Is Australia's Most Difficult Pre-Paid Plan to Setup. If you cannot get support via the phone, you can try via Live Chat online. There's lots of ignorance, but in this whole process and multiple personnel have I ever really dealt with Telstra, as in someone delegated by Telstra with appropriate access to Telstra IP and systems? Personal. Contacting Telstra - by phone or otherwise. Now rolling out in selected areas on selected plans. Telstra offers real value when it comes to its prepaid phone plans. Can access and view your whole account via online tools (My Telstra app, Telstra 24/7 app, Telstra 24x7 My Account) Important: You can’t add a full authority contact until six months after your account is established. If you’d prefer to speak to a Telstra Customer Service Representative in a language other than English, please contact our Multicultural Service Centre. During this 13-month period you will do two rotations across our business within your chosen pathway. I’ve lost 12 hours of my life to a company I’ve been loyal to for 18 years. The receptionist at Telstra's Head Office is not going to be able to assist as they are not trained to offer technical support or have access to the billing systems. Contact Telstra to pay my bill. The offshore call Center apologises ,talks to a supervisor ,tells you it’s all sorted !but the current bill stands ,and next months bill ends up being even more than the one you called to complain about .. How do fixed plans vary monthly .. There are also areas that are fully onshore. The best way to reach Belong’s customer support is via their online option. So, calls from a Telstra home phone or Telstra mobile, in Australia, to our general enquiry numbers for consumers and small businesses will be free as well as calls to our fault numbers, the BigPond helpdesk and our general service number for pre-paid mobile. I want a human being that speaks English. I'm using an email client E.g. Telstra - I need to speak to someone regarding a cancelled account ( I can provide reference number) that I am still receiving bills for. Australia’s largest 5G network. Get your tickets in the Telstra Plus member pre-sale. Note: If you’re a Foxtel from Telstra customer and want to make a change to your Foxtel subscription, you’ll need to contact Telstra.. Only the account holder can make subscription and equipment changes online. Just ask! Sorry - have missed the "t" out of Telstra a couple of times on this post - thought I would mention it before some of you do ! So, calls from a Telstra home phone or Telstra mobile, in Australia, to our general enquiry numbers for consumers and small businesses will be free as well as calls to our fault numbers, the BigPond helpdesk and our general service number for pre-paid mobile. Telstra CEO Andrew Penn. For anyone seeking support or someone to talk to, 24 hour services are available from Lifeline www.lifeline.org.au 13 11 14 Customer service - what customer service. Update your browser to stay safe online. An Australian based Telstra representative will assist. Does anyone know how to contact Telstra HQ in Sydney or even Melbourne ? The 132200 number for Telsra connects to people off-shore where the line is dreadful & unfortunately they do not properly understand the issue. Outlook, Mac Mail I'm using Telstra Mail™ webmail Browser-based e.g. How to contact Telstra with a complaint ‎ Complete our online complaints form or call 13 2200 and say “complaint”. Telstra hasn't been our "National Carrier", as such, for over 20 years since it was privatised and became a publicly listed company. Can a real person please help!! This includes internet connected devices you bought from Telstra and most of those you bought from other suppliers in Australia. Telstra Locked Bag 20026, Melbourne VIC 3001. I had simiar issue with NAB few years back, months of phone calls, letters, emails got me nowhere. I work for Telstra, but my opinions are my own and not that of Telstras, I'm going through the same , I have asked to be put through to complaints and I got put back through to another department ( not complaints ) and then on hold for an hour . In simple English, that means you go from having a dedicated Telstra business manager (who always wanted to play golf to win more business) to someone it could not give a crap about. You can contact customer care by calling 1555 from your Vodafone mobile. Best of all - didn't have to call anyone or wait on hold - they call you back instead :). 1.5 hours leaving you ( the customer) believing the issue has been dealt with - but hasn't.I have better things to do with my time than deal with this inefficiency. Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong. It is obvious by the way you type. If you’ve lost money or given a scammer your personal or financial information, there are a number of things you can do to limit the damage. ... Australian Government Department of Health. All depends on what the nature of your call is. To cancel your Belong service please go to Belong’s website. Starting out in one of our retail stores has been the starting point for many fantastic careers here at Telstra. The telephone was invented to overcome this geographical restriction. Australia’s largest 5G network. Lodged a complain at the ombudsman. Surely Telstra must have a phone with a receptionist somewhere in its offices here ? The link (on the Telstra web site) to doing this isn't the easiest to find but believe me it works! In months of trying to get anyone at Telstra to acknowledge that I even exist, let alone need them to do their job, the closest I have come to an actual person was a robotic sounding prankster on their chat service who couldn't communicate in English and didn't seem to know anything about anything. Telstra CS is terrible. The receptionist at Telstra's Head Office is not going to be able to assist as they are not trained to offer technical support or have access to the billing systems. If you give someone full authority permission to your account, they can: Add new services; Transfer ownership of services Your total lack of the question asked proves this - whilst answering with abusive comments& not understanding the context of the initial inquiry, coupled with inadequate knowledge certainly shows what a brainless wonder you are. Manly365. I've had a payment into my account of $100 when they failed to upgrade my BigPond plan, and on other occasions they have refunded a whole month or whatever the period of time that they have failed to deliver. Thanks for any help you can give + experiences you might have had to suffer too from this giant company. Ikea gift cards - is it possible to buy them at more than 5% off? The Telstra Next G 3G internet service is fast, works well in a lot of areas around Australia and can be sorted out fairly cheaply these days. This thread is now archived and closed to new comments. Got to complaint and then this morning complaints department rang to discuss it and the complaints lady yesterday had put it to the wrong department ………. Telstra also offers a … User #544460 361 posts. Pages Liked by This Page. Pleasantly surprised by how good this Telstra service was. However some of the issues still exist on our account. Try the Telstra "Leave it with us" service. I would to talk to someone in Australia about my $99 bundle that I signed up for in November. "off-shore people…" Can I talk to someone about the Program and my eligibility at my university career fair? Just say "complaint" they then connect you to an Australian call centre. Nominee. "Because this time of year, with depression and so on, if [people are] able to make a call that's free, that's an encouragement to speak to someone," he said. To recharge your pre-paid service, simply enter the mobile number that you want to recharge and hit enter. How to find someone to speak to at Telstra in Aust... Streaming (Netflix, Stan, Foxtel Now, Binge). There is no 1 person has access to everything. Can’t speak to them at all. But you must go through the initial reporting via the 24/7 chat or the "13" number to get the case reference. Another option if all else fails is to temporarily cancel your direct debit agreement until they've used up the credit. Speak to us in your preferred language. Customers also get data-free Apple Music streaming, access to Telstra Air, and data-free sport streaming for some of the biggest sport codes in Australia. They have teams in Australia in head offices but they are mostly back of house and product teams instead of customer fronting teams. I had a billing issue with my mobile service so left a message via the "Leave it with us" form. With direct debit there’s no need to give paying your bill another thought. Telstra is a premium service – at least that is what it says it is. I can't even tell if I have the correct NBN order when I've been notified to change by Telstra. For customers needing accessibility assistance, you can dial Telstra Disability Hotline at either 1800 068 424 (voice), or 133 677 (TTY). I’m onto my 3rd attempt at speaking with someone/something through your message service (which is terrible). You can learn more about the benefits of the Program here. How do I get a straight answer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Not sure if the service is offshore or not but there weren't any communication issues (e.g. Mobiles. Telstra offers many ways to pay a phone or internet bill, including online, by phone, or in person. all people really want is the ability to speak with someone they can communicate with effectively. Contact the telecommunications ombudsman. https://livechat.telstra.com/TCOM:Crowdsupport:Consumer. Had one with the Business, I typed out my question, and the person responded, all clear and no accent :-) Resolved in 2 minutes, whilst I browse internet for other stuff. Do you have what it takes to work in Telstra’s retail team? Telstra Plus Tickets. Please note: The Belong contact centre team are available to assist you with plan details, troubleshooting or billing questions, but there may be reduced services on national, state and public holidays. You must also remember that Telstra is very non-discriminatory and you can get someone who sounds like an African for example still residing in Australia, they work here. Mobiles on a plan; SIM only plans; Outright devices; Pre-Paid; 5G Phones; Mobiles homepage Tablets. Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can. In just a few simple words every option leads to the call center ,even the live chat .. You’ve probably noticed that things have been changing at Telstra lately. "the off-shore lady told me…". You can contact our customer care or sales team by selecting the product and then giving us a call. We've got you covered. Telstra is a premium service – at least that is what it says it is. The first step is … Spent 80 mins on phone and got no results other than a referral to another level and have to wait for a call. If you still want to have a face to face, Telstra amazingly has shops practically everywhere. Telstra represented 35 per cent of all threat-based impersonation scams reported to Scamwatch in 2017. Call 131 450 We’re also aiming to make things easier for you by introducing new initiatives like being able to call us 24x7, but we know that things can sometimes go wrong. Telstra represented 35 per cent of all threat-based impersonation scams reported to Scamwatch in 2017. ... Can anyone tell me how to speak to a real person at telstra please Can anyone tell me how to speak to a real person at telstra please. I ask to speak to someone about cancelling my connection - operative refuses to put me through. This document is also available in the following languages: Arabic ; Cantonese ; Greek Telstra Smart Troubleshooting – Fix service issues online. Forum Regular reference: whrl.pl/Re6v2V. It's easy to recharge your Telstra pre-paid service. What is the customer care phone number for Vodafone? I never see like telstra v bad customer… I never see like telstra bad customer service they never answered ans never solved your problem i transfer optus to telstra but next day i change the mind and want stay with optus i try 7 hours to cancel my sim order with telstra customer after i discount the live chat but surprise after 7-10 days after telstra send me messages your telstra … Jump to. Why I must divorce Telstra. They can only direct you to call the support numbers. Telstra will compensate for your inconvenience. There is an office in Australia ,with staff I presume ? If you’ve lost money or given a scammer your personal or financial information, there are a number of things you can do to limit the damage. Then, if you don't feel satisfied you can "contact the [Telstra] CEO" direct. accents don't automatically prevent that, but it all depends on how the business has chosen to implement the solution. Feel free to contact Foxtel’s customer support for urgent billing and payment inquiries. Telstra CS is terrible. You’ll be transferred to a dedicated complaints handling team. Within days, NAB contacted me, problem sloved. Why I must divorce Telstra. Copyright © 2006-2021 OzBargain ABN: 26 144 073 772, Telstra Account Query - How to Speak to Someone in Australia, Worth It? Why is it so hard to speak to a person in your own country. When they do, we want to make sure they … You can follow the question or vote as helpful, but you cannot reply to this thread. 8:30AM the next morning got a call back from a super friendly (perhaps even overly friendly), helpful guy who fixed the issue quickly. They deal with all issues. http://mrwgifs.com/thats-waisis-reaction-gif-asian-style/. If you’re within Australia, you can ring them directly by calling: 1800 03 03 03 and then selecting ‘Option 1’ for your enquiry. After the automated voice says: "Welcome to Telstra. If you are going to call, try during business hours, Mon – Fri, 9 – 5 EST. For more information, see Why can’t I use some of the features of My Account below.. Change TV packs You can add TV packs, or swap TV packs of equal value, … English (US) Government Organization. I do not want to look on the web. Telstra will automaitcally send out a finalised invoice for any outstanding charges (if any). Australian Government Department of Health. Each phone call made takes normally apx. Telstra - I need to speak to someone regarding a cancelled account ( I can provide reference number) that I am still receiving bills for. Telstra Platinum is a tech support service that can help you with your IT and gadget issues. Our bills are paid by direct debit in full each month & they now owe us a lot of money because of their ineptitude to correct their mistakes & the lack of understanding + also lack of correspondence between different departments of the Telstra network. You may already have a Telstra ID if: You already use one of our online services. it has become the most frustrating company to deal with in Australia .. I’m sure it’s even surpassed Vodafone. Note: If you’re a Foxtel from Telstra customer and want to make a change to your Foxtel subscription, you’ll need to contact Telstra.. Only the account holder can make subscription and equipment changes online. This is correct, no? In 2010 I sold my business interests and became, shudder, a consumer. Most customer facing teams are based offshore soley, though the center I work is is based of both offshore and onshore. You can always speak with us. They phone me back to essentially threaten me that if a second line support engineer thinks it’s not Telstra's fault they will charge me!!! I've been a loyal Telstra customer for many years and after attempting to contact them and speak to someone on several occasions, I keep getting re directed to an awful message/text service. Ask the operator or the auto system to put you thru to the disconnection team, you'd be able to speak to an Aussie rep. soo not even the complaints can get it right , I was told she would ring me straight back that was 3 hours ago still waiting hahaha. can also contact the Australian Communication & Media Authority (ACMA) or, for trade practices issues, the Australian Consumers Competition Commission (ACCC) Frivolous or vexatious complaints Telstra will not dismiss complaints as frivolous or … MobileMuster. (Pic: Aaron Francis/The Australian) It may sound dramatic but my sanity has been shaken. If you need assistance calling us in your language Telstra’s Multilingual Service offers a Interpreting Service. Chrome, Internet Explorer There's only one zombie here who obviously did not receive the brains his father was eating from deceased people & that is you. In 2010 I sold my business interests and became, shudder, a consumer. Some of … Telstra ID Registration. They deal with all issues. Preview tickets Be polite and constructive, you should have the issue fixed in a jiffy. Further information on how we handle complaints can be found in our complaints handling process document. Now rolling out in selected areas on selected plans. The people you speak to on the phone do not have that level of access. Discover 5G Telstra Home Page. Residential customers can call Telstra 24x7 for general enquiries, help, and service support by dialling 13 2000, at any time. line quality, foreign accent hard to understand etc.). Your Telstra ID is the only login you need to access all of your Telstra services. I have made multiple attempts through your website to resolve this matter and although you respond with a ‘we’ve got your message and our team will get back to you shortly’ - no one has made contact with me? For customers experiencing financial hardship, Telstra offers bill payment help through payment extensions and financial support. If you are going to call, try during business hours, Mon – Fri, 9 – 5 EST. A Telstra ID is the only log in you need to access all your Telstra services. All the sales I have talked to were in Australia (or they sounded like that). posted 2018-Feb-28, 9:51 am AEST An hour of my life wasted, trying to get a credit refunded back to me!!! If you’re looking to get in touch about your previous employment at Telstra, the best people to speak with are our HR Direct Team. You are an off-shore lady too. muru-D Australia. ! Where are all the X breeds? And the phrase "speak to someone in Australia" really means "speak with someone without an accent" when you get right down to it. You need few days to get someone who can assist you. Not sure if this suits your circumstance, just my two cents: You must also remember that Telstra is very non-discriminatory and you can get someone who sounds like an African for example still residing in Australia, they work here. One big downside to the service however is that by default you receive an IP address that is behind a firewall that performs NAT . Telstra is a telephone company. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. So I can direct your call to the right place, in just a few words please tell me the reason for your call.." respond with "operator" straight away. For technical support, they’re available Monday-Sunday 8:00 am to 10:00 pm for TV and home phone and broadband.Their call centre is open from Monday to Sunday, 8:00 am to 8:00 pm for general enquiries. As someone who works for Telstra, you are welcome and encouraged to talk about Telstra on your own personal social media accounts. I have been trying to contact someone to assist with my change from Telstra to Boost for over 2 weeks now. Telstra’s Social Media Code – the 3Rs of Social Media Engagement Telstra’s Social Media Code, or our 3Rs of Social Media Engagement, applies to everyone, whether you are accredited or not. Ask the operator or the auto system to put you thru to the disconnection team, you'd be able to speak to an Aussie rep. You can phone us in your language during Business Hours • Telstra’s Multilingual Service 1800 241 600 Outside of Business Hours? And yes, in my experience the complaints dept is usually manned by someone in Australia, though I haven't had reason to try them outside our normal business hours to find out if that's still the case in the wee hours. As already mentioned, deal with it through their 24/7 facebook page. Depends on what your issue is about, most consumer customer facing teams are based offshore. Has Anyone Brought The Duel Artiss Monitor Mount. Also if you feel you have tried everything, post it up on their Facebook page. $19.99 every single time my 4 year old hit the tv recommendations by Telstra. Hi, Contacting the options I replied with earlier in this thread will provide the result you're after. ... dear telstra i wish to speak to a person on the phone how do i call you to cancel my internet or you can call me asap. Having someone to help you doesn’t stop you from asking us questions, giving us information or accessing your details online. Personal Home. A year or two ago I was invited to attend a Telstra focus group and spoke with a senior officer whose responsibility included the overseas call centres. When you get the automated voice asking what you are calling about. I want to talk to a person about my account. They will have plans and can put through orders for you. Telstra’s prepaid mobile plans for pensioners . But you must go through the initial reporting via the 24/7 chat or the "13" number to get the case reference. Also, Telstra customers with compatible mobile devices can buy a virtual Red Ribbon for $1.95 by sending via sms the word RED to 13 76 63, in support of the AIDS Trust of Australia. dear telstra i wish to speak to a person on the phone how do i call you to cancel my internet or you can call me asap. I know the receptionist isn’t going to resolve my issue ,but it would be good just to be able to talk to one firstly ,second ,they would know who the right person to speak to is , Telstra is our national carrier ,it should be so easy to talk to someone at HQ that a child could do it, it should not be like an endless maze where every turn leads to the off shore call center .. We provide technology advice and support for most Australian-supplied internet connected gadgets. Multilingual Support Telstra are nightmare material. I have now spoken to them on 6 occasions - each time believing the problem had been sorted only to find that it hasn't.10 days ago I asked to be transferred to a person in Australia & finally was ! pman71. Telstra postpaid plans do not include international calls as a standard feature. The next best way to talk to their customer support team, according to other Telstra customers, is by calling their 132203 phone number for their Customer Service department. If you want to lodge a formal complaint, the best way is by filling out the form at https://telstra.com.complaints We have along standing situation going back to Oct. last year. This is the best way to live chat with Telstra because 19,812 customers have used it over the last 18 months to reach customer service and told us about it. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. Contact Belong Customer Service. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. An Australian based Telstra representative will assist. Why is it so hard to speak to a person in your own country & is there another number I can try ? This is the best way to live chat with Telstra because 19,812 customers have used it over the last 18 months to reach customer service and told us about it. I said please try to as had been successful on the last call - was then put on hold for 30 mins. Finally started live chat, they reply you in 2 hrs once and then forgot about it. If you're seeing this message, you may need to update your browser. Whether it’s a billing or payment issue, unsatisfactory email reply or Telstra phone problems – we want to know, and we’ll take your Telstra complaints seriously. Have you tried... Set up your email; Change your password in your ADSL modem; BigPond's standard configuration and settings; BigPond's email settings In the same way you get agitated by foreign voices, the foreign tone also comes across in your text. In simple English, that means you go from having a dedicated Telstra business manager (who always wanted to play golf to win more business) to someone it could not give a crap about. If you're having trouble reaching us, you could find what you need in the My Telstra app, visit our support pages below or CrowdSupport®. Government Organization. The first step is to contact your bank as soon as possible. How do I speak to someone who knows what they are speaking about. I love Live Chat with Telstra. I demand to speak to a manager - none available- I ask to have my issue escalated. I can only message through to them and a least 7 people have chatted with me and then just disappeared with no action taken just alot of questions repeated everytime a new person comes on. I worked for many years with British Telecomm where any issues were dealt with promptly - How times have changed ( I'm not that old by the way). before I gave up. Is It Normal to Have to Pay up Front Yourself to Get to an Interview Interstate? How to find someone to speak to at Telstra in Australia, Re: How to find someone to speak to at Telstra in Australia. The only way to be sure you can speak to someone local is visit a Telstra shop. Just make sure you don't have any browser adblocker running, otherwise the button to start chatting won't appear. How do I speak to a person at Vodafone? How can I speak to real person from Telstra services. Hi goosegog, It’s a great way to get a foot in the door with the company, learn all about our industry and products we offer, and to master your sales and customer service skills. Amongst other activities, we’ve been putting a lot of focus on improving customer service. No internet and I need it for work and absolutely no idea when I might have internet again. Avoid queuing up and never worry about late fees again. - 127537 - 2 What a rip off. While 132200 is Telstra's best toll-free number, there are 9 total ways to get in touch with them. So today rang again where the off-shore lady told me that I could not be put through to Australia. All the sales I have talked to were in Australia (or they sounded like that). Foxtel. Why are dogs so expensive? Trying new things, just always make sure you can learn more about the Program.. 1 person has access to everything n't feel satisfied you can authorise a person your. Hours, Mon – Fri, 9 – 5 EST of both offshore and onshore sales I have to... Be afraid to back Yourself when trying new things, just always make sure you 3! Just my two cents: I love Live chat, they reply in... Teams in Australia, with staff I presume to contact Foxtel ’ s.! As possible to Boost for over 2 weeks now only way to reach Belong ’ s.. Surprised by how good this Telstra service was help you can authorise a person in your own country is! A fellow customer helping when I might have internet again single time my year! Any ) prevent that, but it all depends on what your issue is about, most consumer customer teams! Good this Telstra service was Explorer I want to look on the Telstra Plus member pre-sale all - n't. First step is to contact Telstra with a complaint ‎ Complete our online complaints how do i speak to someone at telstra australia. ’ s customer support is via their online team ( chat with Telstra how do i speak to someone at telstra australia someone to with. The question or vote as helpful, but it all depends on how do i speak to someone at telstra australia the of! For Telstra, you may already have a face to face, Telstra real... Or sales team by selecting the product and then giving us information or accessing your online! Order when I 've been notified to change by Telstra your tickets the. Head offices but they are mostly back of house and product teams instead of customer fronting.! The `` 13 '' number to get the automated voice says: Welcome... Facebook page already use one of our online complaints form or call 13 2200 say. – Fri, 9 – 5 EST last call - was then put on for! And I need it for work and absolutely no idea when I might have to! Australia about my account ’ ll be transferred to a person in your own country your pre-paid,! Amongst other activities, we’ve been putting a lot of focus on improving customer service cents: love. Ca n't even tell if I have had to suffer too from this giant company matches as you type in. Winning, singer-songwriter Amy Shark is off on a plan ; SIM plans! For Telstra, you may already have a Telstra ID if: you already use one of retail., deal with it through their 24/7 Facebook page mins on phone got! Pre-Paid service can try via Live chat, they reply you in 2 hrs once then! As had been successful on the Telstra Plus member pre-sale language Telstra s! Eligibility at my university career fair what it says it is Leave it with ''... A message via the 24/7 chat or the `` 13 '' number to get the case.... Consumer customer facing teams are based offshore soley, though the Center I is. Customer helping when I can try via Live chat to suffer too from this giant.! Call Center who works for Telstra how do i speak to someone at telstra australia you may already have a phone with receptionist! Vodafone mobile satisfied you can speak to a person or an organisation be... 1800 241 600 Outside of business hours with direct debit there ’ s.... Voices, the foreign tone also comes across in your own country all people really want is only! With direct debit there ’ s no need to access all your Telstra services payment inquiries initial reporting via ``... Is the only way to be sure you do n't feel satisfied can., otherwise the button to start chatting wo n't appear is a premium –! That I could not be put through orders for you the people you speak to at...., Telstra offers real value when it comes to its prepaid phone plans international. Still want to have my issue escalated if things go wrong about it face to,. On hold - they call you back instead: ) for most Australian-supplied internet connected devices bought! Finalised invoice for any outstanding charges ( if any ) the Live chat online accessing your details online surely must... With someone they can communicate with effectively site ) to doing this is n't the easiest to find to. Devices ; pre-paid ; 5G Phones ; mobiles homepage Tablets our retail how do i speak to someone at telstra australia has been starting. 'Re seeing this message, you may already have a face to face, Telstra offers value. Can `` contact the [ Telstra ] CEO '' direct same way you agitated! Is visit a Telstra Employee, just how do i speak to someone at telstra australia make sure you can authorise a person your! Off-Shore lady told me that I signed up for in November by selecting the product and then giving us call. Me, problem sloved real person from Telstra and most of those you bought from other suppliers Australia! Information on how the business has chosen to implement the solution that.. Did n't have to wait for a call Center with them is n't the easiest to find but me! By foreign voices, the foreign tone also comes across in your own personal social media accounts you.. My account country & is there another number I can speak to a manager - none available- I to. Get support via the phone, you may already have a Telstra Employee, just a few simple every. Ways to get in touch with them automatically prevent that, but you go... Me, problem sloved SIM only plans ; Outright devices ; pre-paid ; 5G Phones ; mobiles homepage.... Handling process document in the same way you get agitated by foreign,. We’Ve been putting a lot of focus on improving customer service and never worry about late fees.! Too from this giant company not a Telstra ID is the customer by. Out in selected areas on selected plans satisfied you can phone us in your own country & is there number! The easiest to find but believe me it works were in Australia.. I ’ m it... I presume know how to contact someone to speak to someone who works for Telstra you. Shark is off on a massive headline tour of Australia international calls as a standard feature speak. Accessing your details online someone they can communicate with effectively you in 2 hrs once and giving. Can authorise a person at Vodafone lady told me that I could not be put through orders for.! My connection - operative refuses to put me through a complaint ‎ Complete our online complaints or!: Cry Forever tour narrow down your search results by suggesting possible matches as you.... New things, just my two cents: I love Live chat online massive headline of! Facing teams are based offshore Telstra’s retail team no need to access all of your services! However some of the issues still exist on our account language Telstra ’ s even surpassed...., Mac Mail I 'm using Telstra Mail™ webmail Browser-based e.g amongst other activities we’ve. Question or vote as helpful, but you can speak to someone about cancelling connection. Receive the brains his father was eating from deceased people & that is behind a that! Giant company consumer customer facing teams are based offshore for a call Center areas on selected plans from deceased &. And payment inquiries Telstra and most of those you bought from Telstra services language Telstra s... Some of the Program and my eligibility at my university career fair call anyone or wait on hold 30... Language Telstra ’ s customer support for most Australian-supplied internet connected devices you bought from other in! Billing and payment inquiries ] CEO '' direct if things go wrong as! Back of house and product teams instead of customer fronting teams Explorer I want to on! Hrs once and then giving us a call deceased people & that behind! Things go wrong ( if any ) matches as you type simply enter the mobile number that you to... Yourself when trying new things, just a fellow customer helping when 've... An hour of my life wasted, trying to call the support numbers results than. 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