Unfortunately, the chair didn't fit me and my desk well (I am rather short, for one thing) so I opted to return the chair with free return shipping no questions asked, per their website description. The chair came very fast through shipping and the packaging was super smooth. I read about this company online and people seemed to be happy with the service, so i took a chance as I didn't want to spend a lot of money to replace my old office chair that just wasn't comfortable. The replacement chair arrived a week later, this one was much cleaner but just as, if not more, scratched than the first chair. Go with Crandall and you will not be disappointed! Anyways, I really liked the shopping experience with them -- and I'll go back if I need a chair in the future. Very happy with my new chair. I am now enjoying a chair that I would never have purchased had I not found it at a reasonable price through Crandall Furniture. Chair Adjustments . Well packed and no damage. Instead of just a response, I got new wheels sent to me to help raise it off the ground. Just awesome! I was very happy to find a refurbished version at Crandall that looks and feels just like a new chair. However I was not willing to spend $1100 at this time. I used their messenger service since it was before opening hours and got a response immediately! Bought a refurbished Herman Miller Aeron from Crandall. I will buy from Crandall again! Happy with it so far (1 week). When I got my chair apart, it was clear that would be too big. Weird as it is to love your furniture, I LOVE this chair. Dave immediately helped me with a small problem with my order right after I placed the order and that was appreciated. I highly recommend them! Also, I was impressed with the very fast shipping! Great price for a remanufactured Steelcase V1 highback! I came from a cheaper Staples chair which got the job done, but had its fair share of issues. It looks absolutely beautiful with the platinum/black finish. It arrived in great condition in under a week. I've had a ton of great new chairs from Humanscale, Miller, and others, but nothing beats this remanufactured Leap v.2 from Crandall, and I still can't imagine how he got it here so fast. Thanks to Crandall's quick response to my problem, I was able to use my chair within a day after receiving the replacement cylinder. The red color on it looks great! Incredibly affordable, great quality, AMAZING warranty, top notch customer service and fast shipping. Completely satisfied. I wouldn't have been able to tell it was refurbished instead of new. Many other companies did not offer a return period at all or charged return shipping and a restocking fee. The incredible website videos explained and demonstrated the process. Again, all I got was a email from UPS saying that a return was processed which I read to mean Crandall had arranged for the defective unit to be picked up (turns out, this was not so). And I’m living for my purple fabric!Thanks for an awesome chair, Crandall!10/10 stars ⭐️. Contacted the company and received a new footer in a couple of days. And it came much faster than I anticipated. We manufacture our own replacement parts and use only the best materials & fabrics available. It shipped to me quickly, arrived nicely packaged and was in a like-new condition. The ordering process was really pleasant and it took 1 week to receive my chair. High quality parts, great customer service and helpful training videos! In fact, you can't even tell it's not a new chair! My chair arrived on time and in great condition. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. I have no doubt that they would help anyone with pre/post purchase questions or with warranty concerns.Unfortunately, the chair was not a good fit for me, and I had to make use of their return policy. They helped me find the parts I needed to fix my expensive desk chair. Honestly you cannot tell the difference between new and re-manufactured as all the critical parts are brand new. Due to the pandemic going around, the shipping time was going to be 5-10 days (4 business days). I'll definitely keep Crandall furniture in mind for my office needs in the future. I did a lot of researching prior to purchasing from Crandall. Give a gift card! You will not be disappointed!! Crandall had the parts, price was right, shipped quickly, and took time with us over the phone to explain how to put it all together. But this review isn't about Steelcase - it's about Crandall.What really impressed me about Crandall was their support. Highly recommended. Remanufactured chair looks and feels new!!! 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