You can access your personal Public Service Health Care Plan (PSHCP) account online through the Sun Life Member Services website or the my Sun Life Mobile app available on Apple and Android devices. It helps pay for things provincial health care plans don’t cover: prescription drugs, dental, hospital, vision, paramedical and ambulance services. Though you may continue to see references to Great-West life during this transition, how you access your plan and what your plan does for you stays the same. Annuities and other retirement products. Learn more, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company have become one company – The Canada Life Assurance Company. If you need help or have any questions give us a call. You can find them on your health benefits card. Affinity markets. Make sure to include the details related to your appeal, your plan number, your ID number, and your coordinates and send your appeal to the appropriate address below. Director, Business Development, Client Relations, Pension & Benefits Robert Martins 416-847-5142 Learn more. An individual plan can help. Industrial Alliance general line: 1-877-422-6487. What is Ambassador? Your dentist can submit your claim electronically to Sun Life. Box 6000 Winnipeg MB Canada R3C 3A5. As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. Each link below contains information on the Plans, their eligibility and benefits. 1-800-361-6212. How Canada Life is supporting you during COVID-19. Winnipeg , Manitoba Don’t have group benefits or losing coverage? Benefits and insurance through an employer. You will not receive a reply. How Canada Life is supporting you during COVID-19. Each Plan is completely separate and has different contact information, even though they are administered by the same company. Industrial Alliance Insurance and Financial Services Inc. Group Life and Disability Claims Department (PSMIP) 522 University Avenue Toronto, Ontario M5G 1Y7. Register at Sun Life Plan Member Services. Monday – Friday 9am to 5pm. At Canada Life, we’re doing everything we can to support our clients through the ongoing COVID-19 situation. Winnipeg Benefit Payments Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland and is a Category A Insurance Permit holder with the Jersey Financial Services Commission. A medical emergency while travelling. P.O. In addition to electronic claims submissions, for plan members residing in Canada, the following features will be available on the Sun Life Member Services website and through the my Sun Life Mobile app: When purchasing eligible prescription drugs and certain medical supplies at the pharmacy, you should present your PSHCP benefit card. Choose the country you’re calling from. For Canadian residents except residents of Quebec: Winnipeg Benefit Payments P.O. As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. You have insurance as part of a group plan with your employer. Register at PDSP Member Services. Sun Life Assurance Company of Canada Dental Claims Office PO Box 6159 STN CV Montreal QC H3C 3A7 Canada. Contact us to discuss the insurance needs of your group and learn more about the plans we can provide. How Canada Life is supporting you during COVID-19. All paper claims should be mailed to Canada Life, to one of the following mailing addresses. Mail. Box 1603, Stn Waterloo. Sun Life Assurance Company of Canada PO Box 6192  STN CV Montreal QC H3C 4R2 Canada. For other types of eligible health care expenses a completed PSHCP Claim Form (PDF, 614 KB) can be mailed to Sun Life at the address below. These include health and dental care benefits, disability insurance and life insurances. Language selection is English. Plan info. Toll free for travel-related emergencies only: Canada and USA 1-800-667-2883, Collect calls from all Other Countries: 519-742-1342. Your member ID is up to 10 characters and can include letters. The public service group insurance benefit plans form part of the Government of Canada’s total compensation package for public service employees. COVID-19 – How RBC Insurance is helping clients Read More How RBC Insurance is helping clients Trouble signing in? If you do not agree with how your Public Service Dental Care Plan claim was processed, you can always resubmit your claim and ask Canada Life to review the claim internally. Forgotten your GroupNet for Plan Members username or password? The health and safety of our clients, advisors and … Sun Life Real Health powered by Lumino Health. If you are a member of the Canadian Armed Forces or the Reserves: Canadian Armed Forces Dental Care Plan Board Director General Compensation and Benefits Directorate of Pensions and Social Programs MGen George R. Pearkes Building 101 Colonel By Drive Ottawa, Ontario K1A 0K2, RCMP Dental Care Plan Board of Management National Compensation Services: Insurance 73 Leikin Drive, M5-4-101 Mail stop 31 Ottawa, Ontario K1A 0R2, Board of Management Dental Care Plan (NJC) P.O. Can I appeal the decision of the Insurer? There are plans to suit your needs and budget. In addition, when submitting vision care benefits and paramedical services, you should be doing so online through the Sun Life Member Services website or the my Sun Life Mobile application (app). Box 6025 Station Main Winnipeg MB Canada R3C 3C7. If you do not agree with how your PDSP claim was processed, you can submit an appeal by mail to the address below. Stonehaven UK Limited and Canada Life Platform Limited, trading as Canada Life, are part of The Canada Life Group (U.K.) Limited. They are open 24 hours a day/ 7 days a week. As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. You can submit a claim, make account changes or find out what you’re covered for by signing in to your online account. Waterloo, Ontario N2J 4C7. Public service group insurance benefit plans, The Public Service Health Care Plan (PSHCP), The Pensioners’ Dental Services Plan (PDSP), “Can I appeal the decision of the Insurer?”, Public Service Management Insurance Plan forms. There are different contact numbers depending on the country you’re in. Disability Insurance Plan Telephone. As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. Monday-Friday: 8:00am-8:00pm ET. As long as your company has an existing Canada Life group insurance plan, your coverage for employees working abroad can begin with just 1 … Contact us for Group Benefits … Learn more. 1-800-669-7921. Toll free within Canada and the continental United States: 1-855-415-4414, Collect calls Outside of Canada and the continental United States: 204-946-1190, TTY – For the Deaf or Hard of Hearing: 1-800-990-6654 or Winnipeg (204) 946-7281. Box 1525, Station B 240 Sparks Street West 7th floor Ottawa, Ontario K1P 5V2, Industrial Alliance is the administrator of the Public Service Management Insurance Plan (PSMIP). A group benefits package from RBC Insurance can give your employees the protection they deserve and make your company a place where people want to work. track claims that are being processed and view your completed claims, find out what is covered under the Plan quickly and conveniently, locate health practitioners using the “provider search” feature, review your drug claim history, drug coverage, and explore potential alternative drugs in real time to discuss with your health practitioner, access your PSHCP benefit card any time and print copies for your dependants, submit coordination of benefits claims between two Sun Life plans or submit the remaining balance of a claim already processed through another insurer, complete and update your Positive Enrolment information, sign up for direct deposit or update your banking information currently on file for quick reimbursement of your benefits claims, submit photos of receipts for more complex medical expenses, such as treatments lasting more than one hour, lab tests, equipment, and medical supplies, provide supporting documentation requested by Sun Life, such as physician referrals and questionnaires for a claim without having to send documents by mail, add your PSHCP benefit card to your Apple Wallet (not available on Android), activate the Touch ID sign-in feature to log in securely, sign up for direct deposit and paperless Explanation of Benefits (i.e. Montreal Group Disability Management Office Federal Government Disability Plan Sun Life Financial PO Box 12500, Station CV Montreal QC H3C 5T6 Canada. Toll free anywhere in North America: 1-888-757-7427, In the National Capital Region: 613-247-5100. Completed claims packages can be mailed or faxed to Sun Life. Use our new sign in page for GroupNet for plan members, GRS Access and My Canada Life at Work to manage your benefits and savings. Canada Life (formally Great-West Life) is the administrator of the Public Service Dental Care Plan (PSDCP). When referring the matter to the relevant Board of Management, you, or through your Compensation Services in your department or your bargaining agent, must provide all the facts of the case. Policy/plan number 61129 Your certificate number 000001 You’ll find your plan/policy and certificate numbers on your mailed statements, on the second page, under key information. Content from a sample statement. General health and dental inquiries. To contact us through a telecommunications relay service – find the applicable phone number from the above options, then dial 711 7 1 1 to connect with the TTY service. We know it’s a priority for employers to protect the physical, mental and financial health of their people and we have the products and services to help you do just that. Email: Customer.Services@canadalife.co.uk. Find relevant contact information for the various group insurance benefit plans. Box 3050 Station Main Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland and is a Category A Insurance Permit holder with the Jersey Financial Services Commission. Completed claims packages can be mailed or faxed to Sun Life. P.O. An access ID and password ae required. PO Box 11658 Stn CV. PSHCP members may also visit the PSHCP Administration Authority website for information on their Plan. The Pensioners’ Dental Services Plan c/o Treasury Board of Canada Secretariat Insurance Benefits Programs Group 219 Laurier Ave W 8th Floor, #8052 Ottawa, Ontario K1P 5J6. If, after asking Canada Life to review, the issue cannot be resolved, you may refer the issue to the Board of Management responsible for your component at the address indicated below. R3C 0E6. Recover your username or reset your password Opens a new website in a new window - Opens in a new window. 1-800-957-9777. You can access your personal Public Service Dental Care Plan account online through the Canada Life website. You can access your personal Pensioners’ Dental Services Plan (PDSP) account online through the PDSP Member Services website. PSHCP Administration Authority PO Box 2245, Station D Ottawa ON K1P 5W4 Canada. If you don't have a benefits card, call us for help at 1-888-222-0775. Phone: 0345 606 0708 or +44 1707 651 122. Choose a group benefits plan to stay competitive as an employer of choice, keep your plan members engaged and productive, and help them manage their health and wellness Get support on human resource matters with HR Support Services—included with your Manulife group benefits … Access to your benefits information is easy with GroupNet. If you experience an emergency while travelling and require assistance, contact Alliance Global Assistance. Phone: 519.886.5110. General disability coverage inquiries – not related to an active claim or application – are referred to Group Benefits General inquiries, at the phone number listed above (1-800-268-6195). Skip to main content. As per the instructions on the Public Service Management Insurance Plan forms, completed forms can be mailed to Industrial Alliance at the address below. You can contact Canada Life on their dedicated Customer Contact Services phone line for the Public Service Dental Care Plan (PSDCP). If you are submitting a paper claim, a completed PDSP Claim Form (PDF, 51 KB) should be mailed to Sun Life at the address below. c/o Treasury Board of Canada Secretariat Insurance Benefits Programs Group 219 Laurier Ave W 8th Floor, #8052 Ottawa, Ontario K1P 5J6. Canada Life is here to help. Stonehaven UK Limited and Canada Life Platform Limited, trading as Canada Life, are part of The Canada Life Group (U.K.) Limited. You can contact Industrial Alliance Monday to Friday, 8am to 5pm Eastern Standard Time. Group Publisher, Pension & Benefits Alison Webb 416-847-8578. Learn more. Canada Life Limited. Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland and is a Category A Insurance Permit holder with the Jersey Financial Services Commission. Your web browser is out-of-date. In 2019 our companies Canada Life, Great-West Life and London Life came together as one brand to serve Canadians better. From: Treasury Board of Canada Secretariat. Sun Life Assurance Company of Canada Group Benefits Administration 227 King St S PO Box 1601 Stn Waterloo Waterloo, ON N2J 4C5 Ottawa 1-866-377-5818 Sun Life Assurance Company of Canada Group Client Services PO Box 11010 Stn CV Montreal, QC H3C 4T9 Calgary 1-866-377-5818 Sun Life Assurance Company of Canada Group Benefits Administration Box 44036, Baton Rouge, LA 70804 If you have Comprehensive coverage under the PSHCP, for assistance and claim submission, contact Allianz Global Assistance. Technical support. 1-877-481-9169 (8 a.m. to 8 p.m. EST, Mon. to Fri.) Questions about short and long-term disability applications and claims. For the best experience, please update to a modern browser like Chrome, Edge, Safari or Mozilla Firefox. Contact us to ask about your policy or make changes to your account. Coverage is similar to a group benefits plan. Are you a Manulife group benefits plan member? Stonehaven UK Limited and Canada Life Platform Limited, trading as Canada Life, are part of The Canada Life Group (U.K.) Limited. An access ID and password are required. 1-888-222-0775 1 8 8 8 2 2 2 0 7 7 5. Ambassador is specifically designed for Canadian employers who want to offer coverage to their expat employees. If your dentist does not submit the claim electronically on your behalf you can submit your claim electronically through the PDSP Member Services website and click on the “Submit a Claim” button. As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. The app can be downloaded for free from the App Store and Google Play. You are on the Sun Life Financial Canada website. Your Public Service Dental Care Plan administrator, Great-West Life, is now Canada Life. 1-800-957-9777 1 8 0 0 9 5 7 9 7 7 7. Hertfordshire. As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. Potters Bar. Customer & adviser service. Opens a … Phone. The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company have become one company – The Canada Life Assurance Company. Key information. Register at Canada Life. Accessibility If you are represented by the Public Service Alliance of Canada (PSAC): Board of Management Dental Care Plan (PSAC) Component 219 Laurier Ave West 8th floor, Suite 8052 Ottawa, Ontario K1A 0R5. For Quebec residents, other than the National Capital Region: Montreal Benefit Payments Place Bonaventure 800 de la Gauchetière Street West Suite 5800 Montreal QC Canada H5A 1B9, Canada Life Health & Dental Benefits Foreign Benefit Payments P.O. For information on appeals for the Public Service Management Insurance Plan, refer to the Member Booklet under “Can I appeal the decision of the Insurer?” section. You can contact the Sun Life Call Centre open Monday to Friday, 6:30am to 8:00 pm Eastern Standard Time. Sun Life is the administrator of the Public Service Health Care Plan (PSHCP), Pensioners’ Dental Services Plan (PDSP) and the public service Disability Insurance (DI) Plan. Your plan number is usually up to 6 digits, and is entirely numerical. Register now. You can contact the Sun Life Call Centre open Monday to Friday, 6:30 am to 8:00 pm Eastern Standard Time. Visit our site today to submit a claim, sign in, download forms, find support, articles, and frequently asked questions. Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland and is a Category A Insurance Permit holder with the Jersey Financial Services Commission. The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company have become one company – The Canada Life Assurance Company. Canada Life Place. Montreal QC H3C 6C1. Stonehaven UK Limited and Canada Life Platform Limited, trading as Canada Life, are part of The Canada Life Group (U.K.) Limited. If you do not agree with how your PSHCP claim was processed, you can submit an appeal to the PSHCP Administration Authority by mail. Toll free: 1-800-361-5875. Group benefits plan members. As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. You can contact Sun Life Monday to Friday, 8am to 8pm Eastern Standard Time. Office of Group Benefits ⋯ 1201 N. 3rd St, Suite G-159, Baton Rouge, LA 70802 ⋯ 1-800-272-8451 P.O. Toll free in North America: 1-888-757-7427. One Westmount Road North. Mail. An access ID and password are required. Learn more. You can contact Sun Life Monday to Friday, 8am to 8pm Eastern Standard Time. Planning and advice Insights and advice blog Toll Free: 1.800.722.6615. Group insurance benefit plans for public service employees include health, dental, disability and life insurance coverage. For information on appeals for the DI Plan, refer to the Member Booklet under “Can I appeal the decision of the Insurer?” section. 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