Making a claim with UPS is a good deal easier than making a claim with the post office. I don't need a return label and not sure if UPS will give a new tracking number as part of the damage claim return. ebay or UPS damage claim? This is nuts. Your requests and cases. Having an eBay item that you sold get damaged by the USPS doesn't happen very often. Claims for Loss or Damage. The buyer has only 22 feedback. UPS will expect the claimant to have checked possible alternate drop-off locations or with neighboring addresses before considering a package to be lost. It takes twice as long to arrive as using just regualr USPS, Fed Ex or UPS. What to do when a buyer doesn't pay. Once the documentation is verified, a refund will be issued. If they do, when damages occur, they can easily file a claim. They probably have experience. If I choose to not take up the repair offer and ask for a full refund under eBay's Money Back Guarantee, how does the UPS damage claim affect this? Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. Sent all the pictures as requested and then they contacted the sender. Almost any eBay seller can tell you quite a story. This was the seller's responsibility, not yours. FedEx processes all Concealed Loss and Damage claims within five to seven days after receiving all the paperwork and information. Over one million copies of her various eBay titles have sold since her first, eBay For Dummies, hit store shelves in 1999. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. Post by dragon53 » Tue Feb 10, 2015 2:58 pm I bought a preassembled model on ebay for $52 from a seller in England. Wait 24 hours AFTER the delivery window. If this is an electronic, just let the seller fix it. I am on the fence about this because the item may not be repaired in the manner I want and that would mean in the end I purchased a repaired item and not a new one. Hopefully your seller will be cooperative once the claim is put in. We are available Monday to Friday from 08:00 to … As a sender, it’s essential you supply UPS with documentation that supports the actual repair or replacement cost of the merchandise, up to the declared value, as requested in the claim notification. If you NEED it to be BRAND NEW, then just exchange for another new one and let them fix it. I sold a backwards compatible ps3, packaged it safely and it arrived with a damaged box and a piece broken off and it no longer works. I paid extra for $500 declared value as well. I am on the fence about this because the item may not be repaired in the manner I want and that would mean in the end I purchased a repaired item and not a new one. He uses a non-residential address. Give them a chance. The better idea is to try the online reporting feature and clicking the File a Claim link. Postal Service I purchased an expensive new item on eBay but when it arrived, the box had a significant dent on the side, and the item was damaged. Buyer sent me pictures of the damage and a message, but did not file any claim. Advice needed for UPS damage claim. Be sure you make your report to UPS within 48 hours of delivery. The seller has offered to repair the item and ship it back to me. Almost any eBay seller can tell you quite a story. Package searches can take up to 10 business days. I file a "not as described" claim for the item, saying item damaged in shipping. Ups? The form can then be faxed back to UPS for final verification. I must admit that making a claim with UPS is a good deal easier than making a claim with the Post Office. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. Hi, just went into the jungle of UPS damage claim. Thread starter jjislas; Start date Oct 13, 2008; J. jjislas. Whoa! He has also sent me pictures of the damaged box. So I just shipped a guitar the other day and the buyer has notified me that the guitar was damaged in shipping. So, I receive the item with some broken parts, then starte the claim process claiming my money for repair. If UPS is unable to prove delivery, the claim is paid. It's a handmade item that they make. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. Claims for damaged items are usually processed more quickly than lost mail claims. Almost any eBay seller can tell you quite a story. Lost package claims can be filed if the item hasn’t arrived at the destination 24 hours after the expected time. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. 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