Seek medical advice and attention when appropriate, including for any medical emergency. Dexcom reviews (www.dexcom.com): Declines to replace failing parts. We have a dedicated team ready to assist you. You can only get help from DexCom one way that we know of and that is by web. Dexcom G6 Starter Kit Offer (Now Extended!) DexCom Support - What Else? If you are having a customer issue with DexCom, craft a better case, get attention and watch what other customers are doing to fix it faster and better. the privacy and confidentiality of your personal information. Page 1 of problems reported by DexCom customers: what happened and how they fixed it. Support with Dexcom orders and general customer questions. Rights Reserved, You Are About to Contact PissedConsumer.com, “My phone is not connecting with my dexcom”, https://www.dexcom.com/linked/documentservice/TermsOfUse, https://www.dexcom.com/linked/documentservice/PrivacyPolicy. ... Dexcom is a place where technology, innovation, compassionate care, growth and development, and having a mission-driven culture can be found. The information you provide will be sent securely and subject to the I was told that the company would mail me a new transmitter and sensor. A free inside look at company reviews and salaries posted anonymously by employees. … What can we help you with. Dexcom, Dexcom G6, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom CLARITY, and Dexcom Share are registered trademarks of Dexcom, Inc. in the U.S., and may be registered in other countries. Read honest and unbiased product reviews from our users. The User of company services understand that DexCom is not a healthcare professional and does not provide medical, health or other professional services or advice, nor do Website verify the accuracy of User Data (as such term is defined in Section 5.2 below). I guess people that live in California are on a different planet! California Department of Consumer Affairs. Poor customer service. If you receive your supplies directly from Dexcom, call 1-888-738-8343 to reach Customer Sales Support. Dexcom Terms of Use and Dexcom products advance diabetes management to make your life easier. Use of cell phone with g6 system. Keep up with the latest CGM news and happenings. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The Dexcom Store is for self-funded purchases only. I wish everyone had the same experiences as I do. Reviews from Dexcom employees about working as a Customer Service Representative at Dexcom. We are committed to ensuring that you and your patients have a positive experience using Dexcom Continuous Glucose Monitoring (CGM) Systems. BRIEF SAFETY STATEMENT Failure to use the Dexcom G6 Continuous Glucose Monitoring System (G6) and its components according to the instructions for use provided with your device and available at https://www.dexcom.com/safety-information and to properly consider all indications, contraindications, warnings, precautions, and cautions in those instructions for use may result in you missing a severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) occurrence and/or making a treatment decision that may result in injury. General. Dexcom CARE. Do you have something to say about Dexcom? Contact Dexcom customer service. Share with your clinic and monitor improvements between visits. PLEASE NOTE THAT THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, TO THE EXTENT PERMITTED BY APPLICABLE LAW. Dexcom Employee Reviews about "customer service" Updated Dec 14, 2020. First of all, Dexcom needs to bring all their jobs BACK TO THE UNITED STATES! here. Dexcom customer service sucks. 1-844-832-1811. The next best way to talk to their customer support team, according to other DexCom customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Dexcom, headquartered in San Diego, is dedicated to helping people better manage their diabetes by developing and marketing continuous glucose monitoring (CGM) products and tools for adult and pediatric patients. Dexcom respects Dexcom G6 Continuous Glucose Monitoring (CGM) System can show you where your glucose levels are, where they're heading and how fast. Your supplies could be processed through Dexcom directly, a medical distributor, or an approved pharmacy. Sensor failed to sync up. What happened? My discussion with Dexcom sales are always great, and so far out of the many I have spoken to over the last two years three have stood out with outstanding customer service and follow through. Customer Service: 0800 031 5761 Mon–Thu 9am–5.30pm, Fri 9am–4pm Dexcom CLARITY software highlights your glucose patterns, trends and statistics. Our Global Service and Support specialists are available to provide you with product support and troubleshooting. Ecoprime Building, 32nd Street Corner 9th Avenue, Pros: Monday to Friday, 9am - 5:30pm EST. While DexCom does not have a toll-free number, it is also the only way to get in touch with them. My husband is a 100% disabled Veteran, having served 20 years in the United States Army. If your glucose alerts and readings from the G6 do not match symptoms or expectations or you’re taking over the recommended maximum dosage amount of 1000mg of acetaminophen every 6 hours, use a blood glucose meter to make diabetes treatment decisions. Training & support for new Dexcom users. DexCom Customer Service Help Online Your best option for resolving your DexCom customer service issue is by going to their help desk. Monday - Friday 6 AM - 5 PM PST. Most commonly, consumers tend to contact Dexcom to ask questions about: Product/ Service, Return/ Replace, Shipping and Delivery. Designed to help diabetes patients keep track of their blood glucose levels with ease. View our continuous glucose monitoring devices, systems, and other diabetes products! I hope others who are experiencing this know that they are not alone. The rest… Passable, OK, not terrible, but not superb because they truly don’t care one whit what eventually happens. (All hours subject to change) Customer Sales Support. Customer Reviews are not used in the calculation of BBB Rating. Our culture and commitment to the long-term success of our customers, callers, and co-workers are what drive us to always look for new and innovative ways to serve you. By choosing to request info, you are granting Dexcom, Inc. Dexcom CARE representatives are accessible via phone or video consultations, helping you maximize the features and benefits of Dexcom CGM in an interactive way. NEW Dexcom G6 Continuous Glucose Monitoring. 27 Dexcom reviews. I would like to give this company a great big Z-E-R-O for their horrible Customer Service. To use the online store, provider/insurance approval is required and an online account must be set up with Dexcom customer service. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. t:slim X2™ Insulin Pump; Dexcom Continuous Glucose Monitoring. Contact Methods Phone Consultation: 1 … Dexcom CARE representatives are accessible via phone or video consultations, helping you maximize the features and benefits of Dexcom CGM in an interactive way. Review authors value the most Insurance Plans Acceptance and Exchange, Refund and Cancellation Policy. If you wish to place an order for NHS funded supplies please contact our Customer Service team. GetHuman provides customer service contact information, step-by-step help, tools to get a rep on the phone faster and all kinds of useful gadgets for customers to make it easier to get good customer service without the hassle. please fill out the form and a representative will contact you. You may opt-out of these communications at any time. Tap or click the link above and … Customer service has always been great.. for me. Find helpful customer reviews and review ratings for Dexcom New G6 Receiver Glucose Monitor at Amazon.com. Cons. Dexcom is a growing organization and is "learning" on the fly. This curated team of clinical account trainers and CDEs are here to support your clinic and help patients get started with their Dexcom CGM Systems. Suggestions for future models. Customer service, Complete lack of competent customer service, I cannot get my dexcom 6 supplies when needed, Customer service lying misinformtion rude incompetent, Fight with dexcom to order and receive new supplies, Dexcom is ranked 72 out of 575 in Medical Supplies and Equipment category. Why Dexcomm. Dexcom reviews (www.dexcom.com): Great meter customer service really bad. It operates internationally with headquarters in San Diego, California. page 6 Learn about Dexcom culture, salaries, benefits, work-life balance, management, job security, and more. Their customer service lied to me from January until this September, saying nothing has changed in their manufacturing process. You can call Dexcom at (844) 607-8398 toll free number, write an email, fill out a contact form on their website www.dexcom.com, or write a letter to Dexcom, Inc, 6340 Sequence Drive, San Diego, California, 92121, United States. I’m in Canada and need to replace a sensor maybe once every few months, after a long sleepless night of my daughters Dexcom alarming for lows (3.1) when she wasn’t (7.5).. Called Dexcom … If you are a Dexcom User or Patient, please contact Dexcom DexCom, Inc. is a company that develops, manufactures, and distributes continuous glucose monitoring systems for diabetes management. Many of our best clients choose to partner with us when selecting an answering service because of the way we represent them on the phone, yes, but our partnership is deeper than that.It’s part of who we are. Customer Service: 0800 031 5761 Mon–Thu 9am–5.30pm, Fri 9am–4pm See your glucose levels at a glance. ... Around 10AM EST, I called Dexcom and got the same lip-service and I asked the rep to speak to her supervisor. Then I get a hold of a technical support person and was told they had changed the adhesive. View your patients' trends or dive into their data with Dexcom CLARITY. Pissed Consumer © 2021 All Out of supply since June 30th, 2020. The algorithm is subject to change in future. Dexcom Continuous Glucose Monitoring - Discover smart and simple Continuous Glucose Monitoring. Customer service contacts and company information. Product, Great product, When it works product is great, It works, Product works, Cons: For The Customer's convenience, www.dexcom.com have phrased some of the terms of this Agreement in a question and answer format. DexCom does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. Poor customer service, supervisor and accounting/finance knowledge. https://www.dexcom.com/safety-information, USA global service and support: 1-844-607-8398, Canada global service and support: 1-844-832-1809. For Dexcom related concerns please call 0861 339 266 from Monday to Friday, 08h30 – 16h30. All of the following terms are a single legal agreement between The User and DexCom, or The Client and a DexCom subsidiary. The different reports allow you to get the most out of each patient visit, and the data-sharing features can … Your product is worthless. Contacting DexCom: General Information. Now when I call it goes straight to voicemail but I can’t leave a message because it’s full. Dexcom refuses to help and tells me to contact my doctor. I can't believe how difficult it is to get anything done with these people! History. I called them do supplies 3 times and I still don’t have then. Anti-thesis of Customer Support. I would love to work for Dexcom again. information and promotional communications related to Dexcom products. Companies are selected automatically by the algorithm. Scope of this Agreement; Not Medical or Healthcare Services. If you see any errors in this information, be sure to let GetHuman know. Saturday 8 AM - 4 PM PST. You can contact the customer service representative of Dexcom calling Dexcom's helpline phone numbers. If you are a healthcare provider and want to learn more about Dexcom, As part of our efforts to help empower patients to manage their diabetes, the Dexcom CARE program offers free continuous glucose monitoring (CGM) guidance from a special team of certified diabetes educators (CDE) and other healthcare providers. Privacy Policy. Dexcom consumer reviews, complaints, customer service. Read about risks and benefits here. DexCom Services and Software Apps are not replacements for proper medical care, and The User agree that the User or Prescription Device User, as applicable, is solely responsible for obtaining proper treatment for his or her conditions. CLARITY is an important part of your Dexcom CGM system. Customer service never answer calls. Customer Care Team; Marketing Team; Our Stories; Our News; Products. 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