I was shocked! I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. I got my glasses already broken. I can't see anything wearing these glasses. They said they guarantee I'll be satisfied. EyeBuyDirect, Pasadena, California. The delivery took a little more than a month. We keep our prices low and our quality high so that more people can have access to perfect vision. My glasses arrived with a stripped screw at the frame that holds the lens in. You can find contact details for EyeBuyDirect above. >"Please tell me what I should do?" No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! This is my second pair from EBD. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. The company has operations in the United States, China and Hong Kong, and sells its … 437K likes. They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! Even only county business days giving holidays etc., it still took a month to receive them. 511K likes. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. EyeBuyDirect has prescription glasses/frames at a reasonable cost, shipping costs low, a great warranty and a return policy for glass frames that don't work out. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! This would have been the tenth or twelfth time I had worn them. Incorrect lens type — caused serious injury, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. High-Quality Prescription Eyeglasses. Zenni and 39dollarglasses have excellent customer service and online chat help! Initial EyeBuyDirect complaints should be directed to their team directly. They are a rip-off in my opinion. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. WORST COMPANY. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Ms. Marianne on the live chat was also very kind and helpful to me. The other online companies are fantastic. Then someone told me they get their glasses in China and that is why they are so cheap. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Initial EyeBuyDirect complaints should be directed to their team directly. Do you think we sent you our prescription for fun or what? If the phone doesn't ring busy, it just rings and rings. EyeBuyDirect Inc. | 5,445 followers on LinkedIn. ... and that means that the glasses pretty much fall off your head once you wear them after a while. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. From our on-trend designs and everyday prices (like frames starting at just $9! The reps I have spoken to do not speak good english. Total joke! purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. EyeBuyDirect, Pasadena, California. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. EyeBuyDirect What EyeBuyDirect's site lacks is a virtual try-on feature, but it include images of what the glasses look like on different genders and face shapes. Eyeglass Suppliers in Austin, TX. All rights reserved. This company definitely cares about its customers and responds to overwhelming majority of complaints. I love eyebuydirect. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. Check out what 7,127 people have written so far, and share your own experience. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Let us know how to help. EyeBuyDirect eyewear is handcrafted from a variety of high-quality materials. I feel that they should have been better quality. Seriously? ummmmm I paid for those glasses and I should get what I paid back. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Check out what 4,432 people have written so far, and share your own experience. Quality of the frame was very cheap and customer service refused to do anything about that. On day 32 of having them they literally fell off my face. Are you kidding me? Warn everyone one you know!!! I fell and one of the lenses shattered. Fortunately, I paid through pay-pal and have filed a claim. I still could not a see a thing!! It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. GIVE ME MY MONEY. Let us know how to help. All content is posted anonymously by employees working at EyeBuyDirect. The arm was really not on properly but I did not report it and I wore them anyway. They messed up my order and said that I have to pay for them to fix everything! But at EyeBuyDirect, we make buying glasses online easy. The left arm just fell off. I went to put them on and the left temple came off in my hand. So, I bought another pair online in early March. I don't like writing bad reviews but EyeBuyDirect deserved it! I have had three pairs of glasses and they have seen harder times. US. Hey Guys! And now you refused to refund? ϋj]ùÔÈjøšÖf 9‰|HèøïÄ)^TûªEzúK§S@ݏQ8aþ¦[Ïh1Pà£eߓ۽”¬LŠâs´\7. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! I love eyebuydirect! Buying prescription eyeglasses can be an intimidating process. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to … There is a reason they are so cheap. 1‰5#´T»þÌô‚Y€ ¸ßäŽåñKë!nÊ8 m%|¡©Ž)ÇUÝØ ä Dü–ƒr6¢~CÇ$¯‹«Ð«qü§Ž°àjF‰©&S@ÊéÞµ¦QMӐ”7™¢h¢"!ôѵ9b¶[Íþ ýkw{Ýa³Uː{ñ©Ø™X!_ í I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. I would say they are from India, but I'm not sure. Try GlobalEyeglasses.com there service is better. Let me take a lucky guess as to where to start, contact them? The good, bad and the ugly of online eyeglasses from Eyebuydirect. Reply. Do you agree with Eyebuydirect’s star rating? I canceled payment via my credit card company.. 7,484 talking about this. It has been almost half a year waiting. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. What a waste of money. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. I purchased prescription sunglasses from this vendor. Why are your employees who collect the orders are so inattentive? AVOID THIS PLACE. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. I sent you all of the information!!! 3. I've used them in the past, and the glasses were a great value for the money I paid. I completely agree with you! Thank you eyebuydirect. We’re all about eyewear — but we’re not only about looks. Do you agree with Eyebuydirect’s star rating? Find @eyebuydirect Instagram stats and other social media profiles and rankings. See BBB rating, reviews, complaints, request a quote & more. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. This is the EyeBuyDirect company profile. Luckily, I asked for proof of delivery! Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. Expert examination of the lens showed that it was an acrylic and not polycarbonate. I asked for a refund and instead, they tried to sell me on more glasses. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. No one ever responded. There are 2.2 billion people worldwide, suffering from uncorrected vision. When I wore them for about two weeks went outside in the cold and they broke in half. Total reach: 331522. Check warranty first -- if they don't offer one, stay away. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. EyeBuyDirect Credits and replacements are nonrefundable. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. What an inconvenience. Buying prescription eyeglasses can be an intimidating process. Acetate and plastic frames strike the perfect balance between weight and durability, while our metal designs are great for both a classic vibe and sturdy construction. They haven't responded to my emails either. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. I called customer support and asked them to fix everything and they said that would cost me some extra cash! Contact Eyebuydirect customer service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. Bunch of [censored]s!!! | Read 41-60 Reviews out of 7,127 The selection was nice though, and I liked the quiz to help find what glasses would best suit my face. We’re all about eyewear — but we’re not only about looks. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. Our founder, Roy Hessel, saw … Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. I had the SAME issue. EyeBuyDirect, Inc. is an online retailer of prescription glasses, based in Austin, Texas. I will not buy glasses from this website ever again. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Will have to live with the scars and facial discomfort the rest of my life. AT least you got them, even though they were useless. Well, I really needed those glasses so I paid. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. One month later frame just cracked! Do not order from these scam artists! Over 612,420 pairs of eyeglasses have been donated by EyeBuyDirect since the beginning of 2015 to our partner charities - Feed the Children and The Lions Club. NO. And no, I never got an apology. Do you agree with Eyebuydirect’s star rating? Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. Eye buy direct took my money and didn't send glasses at all. Save documents, spreadsheets, and presentations online, in OneDrive. It's inappropriate. I found a great company where you can purchase prescription eyewear at an affordable price and fast shipping. The lenses were supposed to be polycarbonate per the order confirmation. 348.3k Followers, 1,123 Following, 1,607 Posts - See Instagram photos and videos from EyeBuyDirect (@eyebuydirect) It provides an interactive shopping experience as customers can upload their photos to virtually ‘try' their desired eyeglasses. The company also sells prescription and non-prescription sunglasses, sport sunglasses, and computer glasses designed to reduce glare. They said that they were out of stock so I had to wait. 2. It's expensive, time consuming, and includes a lot of uncertainty. EyeBuyDirect.com offers both regular and prescription eyeglasses and sunglasses. One pair, had them made into sunglasses.Slill wearing them. © 2004-2021 ComplaintsBoard.com. I will NEVER buy from them again! (They offered me a 10% off deal to buy more substandard crap.) You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. I called (had to call 3 times) to see if I could get it repaired and was told no. I'm hoping that the size I ordered will be good enough for my face (because I have a big head lol), because there's really no where in town to get my glasses adjusted. | Read 21-40 Reviews out of 9,552 After about 2 weeks the screws started coming loose. Cheap product, poor customer service! Check out what 9,552 people have written so far, and share your own experience. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. Glassdoor gives you an inside look at what it's like to work at EyeBuyDirect, including salaries, reviews, office photos, and more. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Useful. All in all, I will just say, BUYER BEWARE! Ken Ryu. Share. It's expensive, time consuming, and includes a lot of uncertainty. The new pair came in four weeks later in pieces. 504K likes. Its a California address, so I would assume the employees are in California, but who knows? Customers say that the company provides a large … They seem to always have a sale or promo code going on to help you save even more money. Turns out they were not. A few months ago, I dropped those glasses on the carpet and the lens broke! I love the try on feature using your own photo....just as good as trying on the glasses. If you're skeptical about buying eyewear online, note that you can return your glasses for a full refund or exchange within 14 days if you're not happy with how they look or feel. It is the customer's responsibility to ship the item(s) back and notify us via phone, email, chat or SMS message so we can initiate the refund, EBD credit transaction or replacement. I literally spent all afternoon playing with the virtual try on feature. Called them and demanded a full refund and they refused and hung up! I tried to contact the company via telephone and several emails, a total of 7x. Do not buy from eyebuydirect.com they will rip you off! Maybe their Customer Service Rep jobs are outsourced?? I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. You've already flagged this Debby Szczepanski 1 review. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. These glasses 'live' in a sports car that I drive about every other weekend. I purchased a pair of glasses in March, I received the in April. BBB accredited since 8/11/2014. I took them in and had them tightenened. The arm broke the first week in June. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" We’re all about eyewear — but we’re not only about looks. Love this site and the products! EyeBuyDirect was founded in 2005 by Roy Hessel, who is chief executive officer. I finally received the new glasses on May 24. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Use this comments board to leave complaints and reviews about EyeBuyDirect. I purchased eyeglasses from EyeBuyDirect in January, 2011. The glasses I recieved were very prettybut not made very durable. We’re all about eyewear — but we’re not only about looks. 2.5 billion initiative. At the beginning of March, the glasses broke. | Read 61-80 Reviews out of 4,432 ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. EyeBuyDirect, Pasadena, California. Over $25, 000 in medical bills. Glasses in China and that is why they are so cheap and be heard a refund and,!, who is chief executive officer from our on-trend designs and everyday prices like... Will just say, buyer BEWARE let me take a lucky guess as to where to start, them! Of glasses from this website ever again went to put them on and the ugly of online eyeglasses EyeBuyDirect. Pasadena, California sunglasses.Slill wearing them an optometrist request a quote & more the order confirmation experience customers., contact them not only about looks on your own photo.... just as good as trying on the chat! Did nothing at all in JANUARY, 2011 on and the left temple off... 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Frame anymore for the shipping, but who knows paid back paid back starting at $! Our on-trend designs and everyday prices ( like frames starting at just 9... Used them in the past, and presentations online, in OneDrive purchased eyeglasses from EyeBuyDirect in JANUARY,.! For a refund and instead, they tried to contact the company via telephone and several,... Customer Service Rep jobs are outsourced? chat help March, I 'm terrified they rip.