It took about a month to get a store credit for a pair of glasses I returned. Start using the GlassesUSA.com Prescription Scanner App here. GlassesUSA, Still have not received mine, paid for express but they shipped snail mail. 10 days later with no updates, I check DHL, and they say talk to the supplier, so I contact Glasses USA for a very frustrating conversation. ... reviews and/or responses on this website to affirm that the information provided is accurate. Thanks so Much GLASSES USA. I'm hopeful! When ordering glasses online, make sure you are ABSOLUTELY sure what you are doing. Dec 5th I recieve an email saying they have been built and need to Go through QA, then shipping. Firmoo! GlassesUSA.com offers prescription glasses online at discount prices. Very happy with GlassesUSA. if not where should i? They kept me apprised of everything that happened with emails every step of the way. So far it's been a month and still NO glasses, or tracking info. Best Name-Brand Online Glasses. And it was BOGO. EyeBuyDirect GLASSES try-on haul! Gain trust and grow your business with customer reviews. Why havent my glasses been shipped out. Virtual Optician provides a questionairre to help hone in on your preferences, while Try-It … Sourced from SiteJabber . I think it's within 10 days no questions asked. Horrible customer service and they will loop hole you to no end so that they dont have to give you a refund on their product that does not work. I haven't received my glasses yet, but I bet they'll be awesome. Welcome to Month of Me, where every day in January, we’ll be publishing a new fashion, beauty, or wellness article featuring a first-person account of shaking up an old habit, pushing beyond a comfort zone, or simply trying something new. Very Very Slow with poor customer service. Thanks! GlassesUSA has a consumer rating of 3.9 stars from 4,126 reviews indicating that most customers are generally satisfied with their purchases. You may want to read the shocking complaints about glassesusa.com first. This unfortunately means that we have to start again from scratch, but as a rule we do not send out any glasses that did not meet our quality standards. Plus I can get good brands for a great price. Decide what type of lenses you need. If you don't stay in contact with them on adjustments or returns they will NOT contact you with updates. Yours truly, If you are unsure of your current prescription Glasses USA even has an app that you can install on your phone that will show you the prescription of your current glasses! About that time Shipping Company has an First entry. Should you have any further queries, do not hesitate to contact us by email, live chat or phone at 1-844-244-1186. I will definitely buy my Sun Glasses from you. I had to return my glasses as it did not have the reflective... Well everyone loves a deal, especially during the Pandemic, U.S. Post Office could not locate the factory for a return. there are soo many negative reviews.. How long does it take thyem to process an order...? I wonder what they'll do if I continue to play their game? Tip for consumers:Returns are a long process. Great price and great glasses. Glasses USA has a comprehensive and easy-to-use website, a virtual try-on option, and a money-back guarantee. Poor customer service with same canned responses. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Glasses USA is a Fast, Easy and Inexpensive way to, Sent bad pair back for refund and they called and persuaded me to get. Love how easy it is to find the glasses you want and at reasonable prices! Even without 20/20 vision, the GlassesUSA.com Prescription Scanner App is a clear winner. Online scam. I ordered glasses on line due to this lockdown as mine broke and paid quite a lot for on line service. GlassesUSA ranks 5th among Eyeglasses sites. We are always working on improving all of the above, whether by opening new facilities, working and negotiating our agreements with carriers or expanding our customer service team and making them more efficient. Reading on-line reviews, it seems your company has some significant issues with time to complete an order, product delivery and customer service. Love the ease of taking a selfie to see what frames look like on my face. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Vision, Glasses, Lenses https://www.bbb.org/new-york-city/business-reviews/retail-optical-goods/glasses-usa-in-new-york-ny-107236/reviews-and-complaints. Even with insurance, glasses would cost more and I didn't love any of the frames. As far as I can tell I'm out $400. We’re in this together! Dealing with them right now and thats a NO. You're one of the Best spectacles company I've ever used in m 5 years buying experience with you guys. Many dissatisfied customers still fights to get their money back. I received them about a week after they shipped and they are exactly what I ordered with the right prescription. After one year and three months, my glasses literally fell apart in my hand. Generally, their prices are on the higher end, but they offer numerous discounts to offset that, bringing the prices a little closer inline with the competition. With more than 100,000 unique visitors a day, it really is one of the biggest players, and you get the sort of experience you’d expect from an … GlassesUSA sent a new shipment notification two days later. Consumer complaints and reviews about GlassesUSA.com. The hinge spring needed to be replaced in one of the arms. GlassesUSA was founded in 2008 by Daniel Rothman, Eldad Rothman and Roy Yamner. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Price:$38 and up (lenses included) Shipping Info: free, takes 7–10 business days plus 3–6 days to process Return Policy: 14 … Thank you. In 2015, GlassesUSA raised a $12.5 Million growth round led by the Viola Private Equity fund. Site was very easy to navigate and filling out my prescription was super simple! its been over a week since the email saying they were ready to ship was sent. And I was definitely NOT disappointed! Lesson learned! Nearly two weeks after that, the glasses arrived. I hope the new order will have it. The results are there and the vast majority of our customers are very satisfied with our services. The process was great, we'll see about how the glasses fit/work. I've purchased two pairs of glasses and have been 100% satisfied. I contacted Glasses USA and they told me since the 1 year warranty had expired the best they could do was offer me a 40$ credit towards new glasses. The link to return only works if you have a desktop computer. Compare Warby Parker Eyewear and GlassesUSA pros and cons using consumer ratings with latest reviews. So don't think you are saving money on the frames. They told me to go to a library to print it! See business transparency Write a review Write a review Reviews 19,750 Write a review. The company offers over 60 of the most well-known designer brands including, Ray-Ban, Oakley, Prada, DKNY, and more. Hi Thank you for the worker of glasses use for answering my question. I purchased two pairs of prescription glasses and two pairs of prescription sunglasses. At the time of this review they advertised giving new customer 65% off of their first purchase of a pair of eyeglasses with single vision lenses. That's a long time to be without corrective lenses...And also without money, should you choose to shop elsewhere. I appreciated the customer service and the free return policy and the credit for a new glasses. GlassesUSA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond. Shipping times are unfortunately mostly beyond our control as we depend upon our carriers to deliver the products in a timely manner. 14:41. I asked for them to just ship me some lenses with my correct prescription but they say they don't do that wish i had checked reviews before i ordered my glasses. An in-depth look at GlassesUSA. This is the most horrible company I've ever dealt with. Share your voice on ResellerRatings.com Easy to browse, and try on before purchasing, huge selection, buy one get one free is not valid for prog lenses. This company responds to reviews on average within 20 hours. Easy ordering, once you know what to look for. GlassesUSA Overview GlassesUSA was first mentioned on PissedConsumer on Nov 24, 2011 and since then this brand received 376 reviews. The Designer Brands are all genuine. Only the latest review will count in the company's TrustScore. Shop frames at GlassesUSA. Find Reviews Filter. So maybe I'll see them in a week or so.I know the season and covid are making things difficult but 10-14 days shipping means 10-14 days shipping, not 10-14 to get to North America and another 10-14 to get to me. Consumer complaints and reviews about GlassesUSA.com Michigan. This can help you whittle down their large selection so that you’re only perusing frames that fit your specific criteria. Lesson learned to do my research before ordering. Very convenient for my prescription and I can still walk around town in style. I'm going to try one more time. They fit and look great. And they were on sale. Shipping was from Israel, so the return was very time-consuming. | Read 19,621-19,640 Reviews out of 20,735 I had to return my glasses as it did not have the reflective protective coating, I ordered. Thank you! Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. GlassesUSA.com is an online company which claims to offer the highest quality optical products – prescription glasses and sunglasses – at the most affordable prices, in the fastest amount of time possible. Daniel Rothman is the current CEO of the company. Shop eyeglasses sunglasses & contacts. I ordered glasses from them 5/9/20 still haven't received. Are you any better now? Easy to navigate the website. The product experts at Reviewed have all your shopping needs covered. Your website is very easy to use! Highly recommend GlassesUSA. No issues. I ordered because a you tuber I watch recommended them. Search job titles. Is GlassesUSA.com Legit, Reliable and a Good website to buy glasses from? 365 Day Warranty and Free Shipping. Dear Alan, GlassesUSA Review - Duration: 14:41. Thank you for reaching out to us for help. Consumers satisfied with GlassesUSA most frequently mention great prices, good quality and easy process. 4.5. www.glasse susa.com. ۪s warranty, free lenses, and free shipping. Our production times vary between each prescription and lens type we produce. Tracking number created but USPS says they haven't received package. We are an authorized reseller of all the Designer Brand frames offered on our site. Bought a pair of rayban new wayfarer with my prescription, i received the glasses with the wrong prescription, tried calling customer service and they want me to send them back the glasses and hold my money. GlassesUSA ranks 147 of 574 in Medical Supplies and Equipment category. I ordered from glassesusa because I had a coupon for 30% off, so I took the plunge! The company primarily focuses on North America, but also accepts orders from 92 countries. GlassesUSA.com boasts having the most comprehensive eyewear collection online. Simple terms to read and understand when dealing with upgrades / options. HEYYYYY GUYS!!!!! Shopko wanted $165 to replace just my lenses with the updated script. Find the best companies in Medical Supplies and Equipment category: GlassesUSA and Zenni Optical, GlassesUSA vs Eyebuydirect, Zenni Optical vs Eyebuydirect UPDATED NOVEMBER 2020 Super easy order process, after order customer care is a nightmare. Write a review. Also the prices are the same as amazon. GlassesUSA Reviews 2020 & Customer Feedback. Find the best companies in Medical Supplies and Equipment category: GlassesUSA and Warby Parker Eyewear, GlassesUSA vs Zenni Optical, Warby Parker Eyewear vs … Please make sure there is some form of quality check on the glasses send. Hello are your glasses fake designer brand? To find more information about reviews and trust on Sitejabber.com please visit. I was able to find a sunglass where I could add my prescription for biking. A couple of days of processing and they leave their and begin their journey to Cananda on Dec 18. Much longer than the seven to ten buisness days- in Still waiting. My eyes literally work better without their glasses on my face. So stay tuned for what's coming! I appreciate the try-it-on feature using pictures. SEE WHY! To add insult to injury I repeatedly receive email asking how I like my glasses and please take short survey. The process is easy and my glasses are always up to spec. Are you thinking of shopping for eyeglasses online at GlassesUSA? Customer service is great help if you aren't sure. I ordered a pair of glasses on Nov 27th and select standard 10-14 days on shipping. I give them one star only because I had to to write this post. We use cookies for analytics, personalization, and ads. 5/7/18 Their customer … www.glasse susa.com. Today in the morning i got the news that my package was here. Eyewear, Online Retailer, Write a Review. By far our glasses are produced and delivered before the times stated in our shipping policy. Hopefully, I won't be disappointed with my order. Although GlassesUSA.com footed the bill this time, my glasses were less expensive than the pair I recently bought at LensCrafters — and that was without a promo code. At first I was worried about Glasses USA because it was my first time, i was also worried because i would check the reviews and some reviews of USA were not good but everything went well. I am having trouble picking between several frames. Check out all the complaints on this site plus over 300 on BBB site. 83 ‘GlassesUSA.com’ Reviews. I can't wait to get my 2 new pair of glasses. The selection was wonderful! The whole experience was easy and I got a great deal. Why does glassesusa take down any negative reviews from glassesusa website and then cancel the account that wrote them? Don't waste your money. We’re in this together! Love how easy it is to find the glasses you want and... Site was very easy to navigate and filling out my prescripti... An amazing process, and the array of frames to choose... Just had an extremely frustrating experience on another... Easy ordering, once you know what to look for. One of the company offers over 60 of the way and where delivered exactly as they were tiny... Online, make sure our glasses are always up to spec GlassesUSA was first mentioned on PissedConsumer on Nov and. Recommend, they have been built and need to go to a library print... 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