To stay comfortable and keep your back in good health, you need to know how to make an office chair higher. The chair is absolutely like new and is very supportive - so much better than my previous office chair from a local office supply store. If you are looking for a decent chair because you recently started teleworking, this is the way to go! The chair is in great condition, I would not have known it wasn't brand new. He has a quick response time and helped load and unload the chairs from my car. However, within a few minutes, the chair was assembled and ready for sitting. I was impressed with the quality and warranty of the chairs being reviewed and decided to purchase a Steelcase Leap V. 2. Also used crazy glue for the tension knob. So a second order was placed, which shipped out much faster. I did need what I think was a 1/8 allen key, long handle screwdriver, and flashlight. Crandall has some of the greatest customer support I've ever experienced. I highly recommend Crandall and the Leap chair. Very comfortable, looks new, easy to assemble. When I had a question, they got back to me within the same day. Chairs are as good as new. Amazingly comfortable. The wheels they come with are smooth and although assembly was a challenge as I'm not the strongest girl, the instructions were simple enough minus the thing about adjusting the hydraulics. We strive every day to run our company based around our core values; customer service, innovation, sustainability, and most importantly loyalty to our employees & customers. Bought a rebuilt Leap v1 chair. There is a lot of craftsmanship in the reupholstered chair I purchased and I expect it to last. I will be purchasing another for my wife. Came in pieces with a two-page instruction sheet. They delivered AHEAD of schedule and the chair was not difficult to finish assembling, out of the box. I find that my body seems to bottom out on the hard support structure under cushion. If your seat won't stay in position or if it moves randomly, the gas cylinder is faulty and should be replaced. Thanks! CrandallOffice.com was a revelation! Installation was easy and the chair is of impeccable quality. The arms, seat placement, tension to lean back, lumbar support firmness, and lumbar support position. I love the option colors and the build quality of this chair. I know the frame is used, but it looks new, just like all the new parts. Weird as it is to love your furniture, I LOVE this chair. Tip: the armrests are on a ratchet, to lower them simply go to the highest level and the armrest will easily go down. Learn about our best selling chair - the Steelcase V2 Leap & why we think it's the best chair made today! Packaging was done well and the instructions sheet is clear. easy to assemble. Chair is very comfortable and clean. Purchased a refurbished Steelcase Leap v1 chair and it shipped and arrived within a week. Ordered a Leap V2 chair during COVID19 times -> Chair arrived looking completely new in less then a week - to the specs I chose!After doing a long search for cheaper ways to get a Leap V2 - this seems to be the only place that doesn't have a lot of bad reviews / BBB cases or strange / deceiving terms for used / renewed chairs - and are very clear about what you are getting and the warranty they provide.Next time I need a chair - they are def. Conclusion. The chair that arrived had a decent amount of scratches/scuffing and a small chunk taken out of the tension knob. I did a lot of researching prior to purchasing from Crandall. They provided videos support in the pricing was great thank you. Measure the distance between your calf and the front of your office chair. When I started looking at prices I just couldn't spend that much, then I came across Crandall. They're now on my "go to" list. Refurbished Steelcase V2 chair arrived as ordered and in perfect condition. I was nervous to purchase since I had gotten burned on some Leap chairs a few years back from a different firm. I wasn't really sure that the first new cylinder was working properly so they sent me a second one to be sure and it was better. She didn't want to spend that much on a chair when I was ordering mine and had aksed if she wanted one. A phone call to David Crandall resolved the issue so I could finish the assembly. It literally feels and looks brand new, even though it's refurbished. Theirs no funny business here. Thank you for the great product and the savings! I can see this chair lasting a few decades with normal use and occasional re-upholstering.Highly recommended. The shipping packaging was first class.I added the optional extra seat padding, upgraded fabric, beefier hydraulic cylinder and carpet wheels at low additional cost. David replies instantly to any questions over chat or email (probably phone too but I didn’t ever call). But it kind of makes sense. If you want to save money that does not sacrifice the quality of Steelcase, do not hesitate to purchase from Crandall Office Furniture. Would definitely recommend ordering from Crandall Office Furniture! I ordered a refurbished Steelcase 462 Leap Chair from here, and I'm very happy with my purchase. Getting a refurbished chair was a great value, and allowed me to get a high quality chair that was otherwise unaffordable. I also really like this company’s commitment to the environment - giving office chairs new life and keeping them out of landfills is a great thing to do. Highly recommend. It arrived quickly and was easy to assemble. It arrived quickly, well packaged, was simple to put together, and looks & feels like new. Amazing customer service. I only post reviews when I am really impressed and for customer service (after encountering a problem), price, and quality of product, I heartily recommend that you give Crandall a shot. I ordered a new set of armrest pads for my Steelcase chair. I had a great experience purchasing a Steelcase Leap V2 from Crandall Office. Like others, I was initially reluctant to buy a high end refurbished chair for personal use. I ordered a Steelcase Leap V2 from them and it was defective. I wish I knew about Crandall Office Furniture before! Once I notified them of the failure, Crandall shipped out a warranty replacement at their expense. Their exchange process was effortless. Customer service and a tech (on his day off) diagnosed a broken handle, quickly shipped and new one and, voila.... a like new chair! The staff is very helpful and their customer service goes way beyond what is expected. Thank you so much!!! But that’s where Crandall Office Furniture came in. I bought a refurbished Aeron chair that had a small issue; Crandall immediately made it right. Absolutely Awesome. Easy to put together. Bought a remanufactured Steelcase Leap V2 from them and have been very happy. We love our Crandall office chair. Simply amazing! Mail-ordered gas cylinder replacement for Aeron chair. Definitely a 5 outta 5 stars. Even though they were busy helping local hospitals during the COVID crisis, responses have been very fast and I received the chair earlier than expected. Very happy with my new chair. Our remanufactured steelcase 462 Leap V1 arrived promptly and in perfect condition. on: function(evt, cb) { Instead of just a response, I got new wheels sent to me to help raise it off the ground. 10/10 would buy again, but I won't have to, for maybe 12? I only wish the arms were more padded. At every step of the process things ran smoothly and Crandall delivered on every promise made. A friend of mine ordered a chair directly from Steelcase and his shipping date keeps getting pushed out- is now still over a month away before it gets to him. However, most office chairs come with a universal kind of mounting screw. } Replacement parts are not available from Steelcase and overall difficult to find. Love the new website and color scheme. Fast delivery, as promised, and chair is clean and in nearly brand new condition. I work with OFR (Office Furniture Resources) in Milwaukee, WI and Crandall has and is a great company to work along with. Ordered a remanufactured steel case chair from their website. The price point was more appealing, and their google reviews were fantastic, so I decided to give it a shot. 10/10 for sure. The customer service was excellent and I purchased a chair with upgrades. For instance, if there are four screws, make four of these. This allows me to sit all day comfortably and not dent up my floor. 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